Mukwa Service Staff-Bartender presso Odawa Casino Resort

Odawa Casino Resort

Job Description

Job Title:Mukwa Service Staff-Bartender

Reports To:Mukwa Supervisor

Department:Mukwa Bar & Grill

Pay Range:$9.00 -$40.00 including tips

Job Code:MKWSRV

Pay Grade:FBMKW1

Date Written:01/03/2018

Last Update:06/10/2024

Job Summary: Provides upbeat, positive, friendly, and excellent service to every guest who approaches the bar/dining/deli area while preparing and pouring drinks, serving food, placing food orders for guests.

Primary Duties & Responsibilities:

• Maintains a positive and professional approach to Team Members and guests.
• Smiles and makes eye contact, greets, welcomes. and invites our guests back.
• Waits on all guests, serves food as well as beverages, and bartends.
• Anticipates the needs and wants of our guests.
• Uses product knowledge to up-sell and suggestive sell.
• Prepare drinks with proper portions and ingredients.
• Operates liquor dispensing system as required or utilizes pour measuring device.
• Operates a cash register, rings in proper amounts, and gives guests correct change.
• Accounts for all cash, charge and hosted sales and maintains integrity of all financial controls and responsibilities.
• Ensures accuracy when counting down cash registers.
• Keeps a neat, organized, always stocked and clean environment and abides by all health codes.
• Always maintains respectful control over guests and assists management by informing them of guest complaints.
• Ability to monitor guest consumption and respond according to TIPS training.
• Keeps the bar area stocked, always clean and ready for guests.
• Attends to guests needing service at the bar or dining area in a quick and efficient manner.
• Arrange bottles and glasses to make an attractive display.
• Replenishes bar snacks such as chips, pretzels, and nuts.
• Replenishes supplies/cups, spears, napkins, and ice.
• Maintains inventory control.
• Complete any side-work, set-up or closing duties as assigned.
• Place liquors, fruits, glassware, linen, silverware, paper supplies, small wares and sundries in their designated places, following proper storage and safety guidelines and procedures.
• Replace empty draught beer kegs as may be required.
• Pit fruit and fill ice bins with crushed or cubed ice from designated machines.
• Operate all equipment and utensils as required.
• Wash beverage glasses.
• Removes and empties all trashcans within the bar and dining area.
• Responsible for following established departmental procedures and all applicable laws showing responsibility by practicing methods that were taught through our TIPS program.
• Maintains grooming and appearance according to specified grooming and appearance policies.
• Follow all directions and assigned duties as given by the restaurant management.
• Attend all meetings as required.
• Complete all required training satisfactorily.
• Always maintain the highest level of confidentiality.
• May work at other properties as needed.
• Performs all other assigned duties within the scope of the position.

System Access: Agilysys InfoGenesis, Trakka

Upholds Odawa Casino Mission statement in all aspects of position:

Mission:

We create excitement and memories.

Values:

We create a culture that provides:

1. A fun, rewarding, safe, and consistent environment for our Team Members.
2. A warm reception, welcoming environment, and friendly atmosphere.
3. An optimal entertainment experience through exceptional service.
4. Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
5. A contribution and connection to the community.

Minimum Qualifications:

• Must have a minimum of one (1)

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