Customer Service Representative presso None

Under the direction of Call Center leadership, a Customer Service Representative is primarily responsible for handling incoming telephone calls.  A Customer Service Representative may also be required to handle e-mail and facsimile inquiries as needed and will have to meet established productivity and quality objectives.  

Call Center training will be conducted from 8:30AM until 5:00 PM for approximately the first 3 weeks of employment, ongoing training will be required.

Duties and Responsibilities:

• Respond promptly to all incoming inquiries/issues from pharmacy providers, members, and authorized client representatives.  
• Navigate multiple systems across dual screens and clearly document each call.  
• Stay current with new policies and procedures.
• Maintain strong working relationship with co-workers and managers in support of a cohesive team environment.
• Maintain required quality and productivity metrics.
• Be proactive by reporting any repeat complications that may be occurring because of systems, policies, or technological deficiencies.
• Gain timely supervisory assistance in the event the situation requires intervention or investigation beyond normal capacity.
• Treat others with dignity and respect and demonstrate empathy on a regular basis, especially during difficult situations.
• Other duties as assigned.

Qualifications:

• Three years’ experience in a call center environment
• Must have high school diploma or equivalent.  
• Process oriented, ability to work in a team environment.
• Knowledge of Microsoft Outlook, Excel and Word is preferred
• Excellent written and oral communication skills are required.
• Demonstrated ability to work and make decisions in a fast-paced environment.
• Demonstrated ability to multi-task.
• Proven track record of reliability and a flexible work schedule as needed.
• Will need to support weekend and possible second shift work.

 We are an equal opportunity employer.