Credit & Collections Representative presso Citizen Watch America

Citizen Watch America represents the sales and marketing for the Citizen Group within the U.S., Caribbean and Latin American markets. The brands included within Citizen Watch America are Citizen, Bulova, Frederique Constant, Alpina, and Ateliers deMonaco. Each individual brand builds upon their very distinctive identities in the market with their unique, differentiated advertising, marketing and brand campaigns. As a combined company, however, the brands can assist each other and leverage the power that a larger unified entity brings.

Our vision is to lead the affordable luxury watch market by offering the most compelling collection of brands and products that are loved, favored, and respected by citizens of the world.

We will continue to leverage our heritage and expertise to enrich the lives of our current and future customers and Employees through unparalleled excellence in creativity, design, craftsmanship, innovation, technology, value, and service.

SUMMARY

The Credit and Collections Representative is responsible for initiating calls with delinquent customer by phone, email and written correspondence to collect payments and settle accounts. Follows-up delinquent accounts, updates and maintains accurate financial records including accounting, receivables and credit records. The Credit and Collections Representative will also review orders on credit hold and release within company and department guidelines and will also perform light cash applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Contacts customers by telephone email or written correspondence to initiate collection efforts, investigate complaints, verify accuracy of charges, or to correct errors in accounts.
• Composes correspondence to customers regarding past due balances, unauthorized deductions, and/or discrepancy problems.
• Maintains up-to-date log of all delinquent customers and any action taken.
• Reviews files to select delinquent accounts for collection efforts.
• Evaluates customer records and recommends that account be closed, credit limit reduced or extended, or collection attempted, based on payment history, and purchase activity of customer.
• Establishes and maintains a computer-based tickler file for updating monies due or calls to be made in ongoing collections.
• Reviews daily on-line credit hold report, releases orders to be shipped.
• Recommends changes of status as necessary.
• Communicates daily with salesforce regarding additions or deletions to "Accounts on Hold Report".
• Communicates daily with salesforce regarding problem accounts, i.e., NSF checks, disconnected phones, returned mail, change of address, changes of ownership, unwillingness to adhere to company policy and out of business.
• Researches and reconciles customer accounts with discrepancy problems.
• Communicates by phone and email with salesforce, giving status and history of accounts.
• Works with Cash Applicators to properly apply customers' payments.
• Recommends accounts to be turned over to outside collection agencies.
• Other duties as assigned

QUALIFICATIONS

• A high school diploma; college degree preferred.
• A minimum of five years related experience in a mid to large size company.
• Advanced proficiencies in Microsoft Office applications.
• Experience in querying and reporting.
• Ability to develop training manuals for the credit processes.
• Proven ability to perform in a fast-paced environment.
• Strong organizational and time management skills; able to handle multiple priorities.
• Must possess strong verbal and written communication skills, with attention to detail.
• Bilingual, a plus.

EEOE

Pay Range: $28.00 - $31.00 per hour