Loan Center Supervisor presso GECU

Are you passionate about making a positive impact in the community you live in? Do you want to be on the forefront of paving the way to financial freedom for the members we serve?  At GECU, our Core Values drive our Culture: Advocate, Integrity, Accountable, Dedicated and Passionate. Come grow your career with an award- winning team!

BASIC RESPONSIBILITIES
Responsible for achieving loan production/funding by the department using effective sales processes to achieve and exceed the organization’s lending goals; responsible for revenue generation and portfolio growth. Trains, counsels and monitors the performance of the staff to ensure that the membership is being served quickly and efficiently through all Direct Lending Channels. Assists in and develops plans to improve efficiency and output of the Loan Center.

TYPICAL DUTIES
Provides enthusiastic, professional and courteous service to GECU members and non-members.

Performs all duties and functions of a Consumer Loan Officer or Loan Processor. Promotes a positive work environment that stimulates productivity. Ensures the department and equipment are operational and well maintained.

Deploys effective queue management parameters to ensure applications move from Origination to Verifications to Processing to Funding to increase throughput and lending volumes.

Supervises Loan Center personnel. Assists and directs lending representatives with lending and sales techniques through daily coaching. Understands performance management and carries out disciplinary actions, as needed, to document underperforming staff, and provides feedback to all staff.

Uses problem solving techniques and analytical skills, judgment, and experience and job knowledge to solve moderate to complex issues.

Assists Managers in the daily operation of Loan Center regarding monthly schedules, lunch hours, department meetings, and training, and effective resource utilization. Ensures all service level metrics remain acceptable, and takes necessary action to improve the service level.

Assists in hiring, developing and retaining qualified individuals for the Loan Center area. Provides contact for employee issues including, but not limited to: scheduling, leave requests, coaching and training. Manages onsite and remote workforce and ensures that evaluations are completed and administered within appropriate payroll period. Recommends employee salary increase and when applicable, incentive bonus.

Works on assigned project(s) or acts as a project liaison or subject matter expert for system enhancements, new systems and software, or ad hoc projects assigned by management.

Utilizes high level lending approval authority to decision loan applications in various queues or stages of the lending process.

Assists with the implementation of a sales plan to increase the quality of sales. Ensures sales referral activities occur on a daily basis at a level consistent with meeting department sales goals.

Works closely with Consumer Lending Learning & Development Officers to enhance training programs and to ensure the programs are accurate and reflective of department needs.

Assists with the day-to-day management of digital channel operations to include 3rd party overflow centers, mobile, internet, virtual, or other sources.

Assists management with the planning and projections for department growth.

Acts on behalf of management in management’s absence.

Maintains professional working relationship with employees and members. Must interact with management and peers in service oriented manner. Provides department relationship with other member impact areas of Credit Union (i.e.: Branch Operations)

Monitors quality of department calls; call value and relationships between delivery channels. Is well versed in the use of call monitoring software.

Engages with various 3rd party vendors to ensure high performance of 3rd party systems used in the department and works to troubleshoot underperforming systems with IT resources and support.

Exercises considerable discretion and judgment.

Assists in the preparation of reports containing important statistical data (both historical, current, and forecast) on departmental growth, employee performance and completed loans,

Ensure compliance on a day to day basis within the areas of your responsibility and ensure that employees will receive the necessary training to comply with applicable regulations, to include Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Member Identification Program (MIP), and Office of Foreign Asset Control (OFAC), which apply specifically to their job.

Other duties as may be assigned or required in connection with the general operation of the credit union.