AVP, Strategic Partnerships & Solutions presso UG2

UG2 is seeking a forward-thinking and results-driven Associate Vice President (AVP) of Strategic Partnerships & Solutions to lead the delivery and expansion of janitorial service operations across a diverse portfolio of client sites in Northern California. This executive leadership role combines strategic partnership development with operational excellence, focusing on delivering high-value solutions, enhancing client satisfaction, driving business growth, and developing high-performing teams.

As AVP, you will play a key role in aligning UG2’s service capabilities with client needs, fostering long-term partnerships, and positioning UG2 as a trusted leader in the facility services industry.

Key Responsibilities:

Strategic Partnership Development

• Serve as a senior relationship manager for key client accounts, identifying opportunities to deepen engagement and expand service offerings.
• Collaborate with clients to understand long-term goals and tailor UG2 solutions to meet evolving needs.
• Represent UG2 at industry events, networking forums, and strategic business development initiatives.
• Support contract renewals, RFP responses, and expansion opportunities across existing and prospective clients.

Operational Leadership

• Provide executive oversight for day-to-day janitorial operations across commercial, institutional, and industrial facilities.
• Ensure consistent service excellence, operational efficiency, and adherence to contractual agreements.
• Drive continuous improvement and innovation through standard operating procedures (SOPs), technology, and process enhancements.
• Lead implementation of quality assurance programs, sustainability initiatives, and compliance standards.

Client Experience & Retention

• Conduct high-level site visits, executive business reviews, and performance assessments.
• Ensure client feedback is proactively addressed, with corrective action plans implemented swiftly.
• Develop strategic account plans and retention strategies in collaboration with operations teams.

Team Leadership & Organizational Development

• Lead, mentor, and develop a regional leadership team including Operations Managers, Site Supervisors, and frontline staff.
• Foster a culture of accountability, inclusion, and professional growth.
• Oversee workforce planning, recruitment, onboarding, and succession planning strategies.
• Ensure compliance with labor laws, HR policies, and union agreements (as applicable).

Financial Management & Business Performance

• Develop and manage regional budgets, operating costs, and profitability targets.
• Monitor financial performance metrics and implement cost optimization initiatives.
• Partner with Finance, HR, and Business Development to ensure alignment of financial goals with operational strategies.

Compliance, Safety & Risk Management

• Champion UG2’s safety culture and ensure full compliance with OSHA and company safety standards.
• Oversee risk mitigation, emergency preparedness, and incident response protocols.
• Conduct routine safety training, audits, and inspections across all locations.

Qualifications

Education & Experience

• Bachelor’s degree in Business Administration, Facilities Management, or related discipline (MBA or advanced degree preferred).
• 7–10+ years of progressive leadership experience in facilities services, janitorial operations, or outsourced service management.
• Demonstrated success managing multi-site operations and large, diverse teams.
• Experience building and maintaining strategic client relationships in complex environments.

Skills & Competencies

• Strategic thinker with a client-centric mindset and executive presence.
• Exceptional leadership, communication, and problem-solving skills.
• Proven ability to manage competing priorities in fast-paced, dynamic environments.
• Proficient in Microsoft Office; familiarity with CMMS, QA platforms, or other operational systems is a plus.

Other Requirements

• Valid driver’s license and reliable transportation.
• Ability to travel regularly throughout Northern California.
• Willingness to provide after-hours or weekend support as necessary.

About UG2:

At UG2, a leader in facility services, we are committed to innovation, excellence, and client satisfaction. We are committed to developing the strongest customer relationships and the highest service delivery benchmarks in the marketplace.

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. We also have regional offices in Chicago, Washington, D.C., New York City, West Palm Beach, Los Angeles, Sunnyvale, and Dallas.