Sr. Analyst, Global Channel Process & Performance presso Allison Transmission

JOIN THE TEAM THAT’S POWERING PROGRESS

Building cities. Driving commerce. Saving lives. For over 100 years, Allison Transmission has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we’re driving progress everywhere because we employ top talent worldwide.  

Learn more about this role and how you can begin driving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.

• Choice of medical plans with prescription coverage

• Employer HSA contribution

• Dental & Vision Insurance

• Paid Parental Leave

• Short & Long-Term Disability

• Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance

• 401K with generous Company match & contribution

• Accrued Paid Time Off

• 12 Paid Holidays

• 8 hours paid volunteer time per year

• Robust employee wellness program

• Tuition assistance program & Dependent scholarship program

• On-site blood drives

• Voluntary employee groups open to all who wish to participate, including: Global Women’s Network, Emerging Professionals ERG, Multicultural ERG, Veterans ERG, Toastmasters Club, and more.

Job Description:

Job Description:

A highly skilled professional position requiring a solid understanding of core concepts. Engages with problems of diverse scope while demonstrating good judgement in selecting methods and techniques for obtaining solutions.

Key Responsibilities:

1. Own, drive, report, analyze and effectively communicate the global channel processes & performance working collaboratively with channel partners and internal Allison stakeholders. Work with Accounts Payable/Accounts Receivable to recover or reimburse Channel Partners for incorrectly filed warranty claims.

• Responsible for conducting Service Compliance & Warranty audits on a regular basis within the Allison Channel.
• Collaborate with third party and ATI Legal on performing Functional Compensation audits and completing the financial reconciliation process.
• Conduct Allison Channel Performance Rewards Program(PRP) audits to ensure adequate focus and execution to metrics are being prioritized and actioned by Channel Partners.

2. Incorporate above 3 key process & performance activities into a quarterly analysis and communication via Allison 360 / Provide quarterly internal reviews, and support Channel business reviews.

3. Gather and analyze operational data from channel partners to ensure performance is aligned with ATI standards. Verify the accuracy of data and other documents, records, reports, and methods.

4. Review systems established to ensure compliance with policies, plans, procedures, or regulations, and determine or assess the extent of such compliance. Exercise professional judgment to determine materiality of issues and adequacy and effectiveness of controls. 

5. Review audit programs, alignment with professional audit practices and incorporate learnings for procedures to be performed during fieldwork .

6. Primary resource to support development, changes and publication of Allison Service Policy Manual and Labor Time Guides.

Key Performance Indicators:

• Achievement of audit requirement targets

• Effective communication via Allison360 Dashboards and both internal and external business reviews

• Implementation and use of Operational Excellence principles and improvement measures

Competencies and Behaviors:

High Standards: Represents the Company’s best interest at all times.

Customer Experience: Establishes effective relationships with customers and peers.

Innovation: Analyzes both success and failure for clues to improvement.

Teamwork: Solves problems with peers in a professional and constructive way.

Qualifications:

Bachelor’s degree in a related field is required

Data analytics experience preferred

Experience:

Highly proficient professional: requires a strong grasp of the concepts related to service compliance.

Minimum of 5 years’ experience with related processes is required.

Scope Factors:

• Individual Contributor

• Frequent interaction with leadership up direct management chain.  Occasionally interacts with peers within broader functions or organizations.

• Acts as a resource for colleagues with less experience.

• Works with external channel partners; non-ATI employees.

• Global warranty, service, PRP audit responsibility

Up to 25% travel required.

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at [email protected].

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.