Site Reliability Engineer I presso Nextiva

We are seeking a Site Reliability Engineer I to join our infrastructure and operations team. This role is ideal for someone with a strong foundation in Linux administration, AWS cloud services, and automation who is eager to build resilient, scalable systems. You will help manage and optimize production environments, develop automation scripts to improve efficiency, and implement monitoring solutions to ensure system reliability.

As part of the on-call rotation, you will play a critical role in incident response and root cause analysis, collaborating closely with development teams to embed reliability best practices. This is a hands-on opportunity to grow your expertise in cloud infrastructure, observability, and Infrastructure-as-Code while contributing to high-impact, business-critical systems.

Key Responsibilities

• System Administration:
• Manage, monitor, and optimize Linux-based systems and servers.
• Troubleshoot OS-level, network, and performance issues.
• Cloud Infrastructure (AWS):
• Deploy, configure, and manage AWS services (EC2, S3, RDS, IAM, CloudWatch, VPC, etc.).
• Optimize cost and performance of AWS environments.
• Implement high-availability and disaster recovery strategies.
• Automation & Scripting:
• Develop automation scripts in Bash, Perl, and SQL to improve operational efficiency.
• Write deployment and monitoring scripts for routine tasks.
• Maintain Infrastructure-as-Code (IaC) using tools like Terraform / CloudFormation.
• Monitoring & Reliability:
• Implement observability solutions (CloudWatch, Prometheus, Grafana, ELK stack, etc.).
• Respond to incidents, perform root cause analysis, and prevent recurrence.
• Ensure systems meet defined SLAs, SLOs, and SLIs.
• Collaboration & Process Improvement:
• Work closely with development teams to integrate reliability best practices.
• Participate in on-call rotations for critical incident response.
• Drive continuous improvements in automation, CI/CD pipelines, and release processes.

Required Skills & Qualifications

• Strong proficiency in Linux administration and troubleshooting
• Solid hands-on experience with AWS services (compute, storage, networking, monitoring)
• Proficiency in scripting languages:
• Bash (shell scripting)
• Perl (automation & text processing)
• SQL (querying, data automation, reporting)
• Experience with system monitoring and logging tools (CloudWatch, Nagios, ELK, Prometheus, Grafana)
• Understanding of networking fundamentals (DNS, TCP/IP, VPN, firewalls)
• Experience with automation/IaC tools like Ansible, Terraform, or CloudFormation
• Strong problem-solving and incident management skills

Nextiva DNA (Core Competencies)

Nextiva’s most successful team members share common traits and behaviors:

• Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.
• Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.
• Right Attitude: They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Medical 🩺 - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
• Group Term & Group Personal Accident Insurance 💼 - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
  • Coverage Type - Employee Only
  • Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
  • Free Cover Limit - 1.5 Crore
• Work-Life Balance ⚖️ - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
• Financial Security💰 - Provident Fund & Gratuity
• Wellness 🤸‍ - Employee Assistance Program and comprehensive wellness initiatives
• Growth 🌱 - Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career! 

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what’s going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog. 

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