Customer Service Executive - ILMSCV Finance - ILMSCV Finance - Motor Finance - Sales - Gwalior - The Empire - CSE presso Tata Capital Limited

Key Objective of the Job:

A Customer service executive who effectively manage DSE interactions, channel partners and the open market. CSE’s responsibilities also include to collaborate with internal stakeholders, including operations & credit teams to ensure efficient loan application processing.

Key Deliverables:

Lead Generation

• Generate leads for ILSCV deals through interactions with DSE or through channel partners/open market.

Customer Relationship Management

• End to end customer relationship management including explaining product offerings and resolving sales queries.
• Cross-selling product offerings to customers.
• Educates customers with information to build their understanding of issues and capabilities.
• Goes beyond their day-to-day work to assist customers in a positive manner.

Dealer Relationship Management

• Maintaining relationship with assigned dealer.

Deal Processing

• Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc)

Internal Stakeholder Management

• Interact with operations and credit team in order to ensure smooth processing of loan application.

Education Qualification:  

Graduate in any stream. 

Commerce Graduate preferred.

Specialized job competencies:

Functional Competencies

• Communication Skill
• Negotiation Skill
• Market/Industry Knowledge 
• Analytical Skill 
• Product Knowledge

Behavioral Competencies

• Execution Excellence
• Customer Centricity

Hiring Parameters:

• Candidates from commerce graduate stream preferred.
• Should be comfortable to move in the market.
• Should have learning attitude.
• Should have bike and license.
• Good knowledge of RTO (UV) 
• Should have Product Knowledge (UV)