Support Technician (Cornella de Llobregat, B, ES, 08940) presso SAP SuccessFactors Recruiting | Talent Acquisition Software

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, who are the global leader in access solutions. Every day, we reimagine how people move through a safer, more open world with ease. If you’ve ever walked through an automatic door, stayed in a hotel, or gone through passport control, you’ve probably used one of our products or services. We have operations in over 70 countries, with over 52,000 colleagues around the world.

Our expertise in customer journey mapping, innovation, and service design leads to the invention of new solutions that create value for our clients and exceptional experiences for their end users. And we have the fantastic opportunity available in ASSA ABLOY Global Solutions for an Technical Support technician.

Part of Global Solutions, Global Solutions provides complete access solutions to specific industry verticals, such as hotels and hotel chains.

Your Role in Keeping the Future in Safe Hands…

As a Technical Support Agent for VConnect, you will be responsible for providing technical and functional assistance to users and distributors of this new platform, ensuring a satisfactory experience with each interaction.
You will play a key role in strengthening the product through customer support, identifying errors, areas for improvement, and contributing to the development of the solution from the end-user perspective.

Your main responsibilities will include:

• Handle and resolve Level 1 and Level 2 technical and functional incidents related to VConnect.
• Diagnose issues related to connectivity, integration with external systems, and functional usage of the product.
• Document every support case, ensuring traceability and follow-up.
• Escalate critical or unresolved issues to the development or technical coordination teams.
• Actively contribute to the creation of internal documentation and client-facing user guides.
• Provide feedback on bugs, usability issues, or recurring client requests.
• Collaborate with product and operations teams to ensure continuous improvement.
• Support internal training on new versions, features, and use cases.

What you need to succeed:

• Previous experience in technical or functional software support, especially in growing environments or with new products.
• General knowledge of networking, system integration, and configuration of technological tools.
• Ability to learn quickly, adapt to change, and work with evolving tools.
• Strong communication skills to interact clearly and empathetically with users and technicians.
• Experience with ticketing platforms like ZOHO or project management tools like Redmine (a plus).
• Organizational skills and attention to detail to maintain orderly processes.
• Advanced level of English (other languages are a plus).
• Proactivity, problem-solving attitude, and customer orientation.

What you can expect from us…

• Generous and competitive total rewards package.

• Comprehensive and career-development resources to expand your skills and maximise your potential.

• Supportive and accessible leadership team and a solid values platform that underpins who we are and how we operate.

• Hybrid work (in the office and remote).

• I.T Equipment to be provided by the company.

Application

You can submit your application by clicking ‘Apply Now’. We will not consider application received via e-mail or through other channels. We will review applications continuously, so please apply as soon as possible.

About Us

Featuring four times in Forbes’ most innovative companies worldwide, we deliver innovative, safe, and convenient security solutions that provide real added value to our customers. As a group, our goal is to everyday help billions of people experience a more open world. We’re proud to boast leading positions across the majority of Europe, North and South America, Asia, and Oceania, offering products and services to our customers seeking solutions to their entrance and opening requirements, such as locks, doors and entrance automation.

We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. 

As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.