Exceptions Associate II presso Comerica Bank
Comerica Bank · Farmington Hills, Stati Uniti d'America · Onsite
- Professional
- Ufficio in Farmington Hills
Exceptions Associate II
The Exceptions Associate II is an experienced individual who works independently to process, review and decision daily Hogan exception items, process incoming return chargebacks and answering inquiries pertaining to exception items from various internal and external customers.
Position Responsibilities
- Performs daily tasks and analysis related to reviewing, processing, decisioning and qualifying Hogan exception items requiring knowledge of research and resolution processes specific to Exceptions and Incoming Returns.
- Responsible for individual workload and contributing to completion of daily work for the department.
- Communicates effectively and professionally in all interactions, written and verbal with staff, management and customers.
- Meets deadlines, service level agreements, and Key Performance Metrics for area while following all procedures.
- Makes recommendations for enhancements or changes to process.
- Escalates more complex issues to a Senior Associate, Analyst or Work Lead in a timely manner.
- Demonstrates Comerica Core Values and contributes to the overall success of the team department.
