Patient Access Coordinator, Lawrence, MA presso Beth Israel Lahey Health Behavioral Services

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Patient Access Coordinator is responsible for managing and coordinating the referral process for clients requiring behavioral health services. This position oversees the collection, management, and analysis of referral-related data to optimize workflow efficiency and improve client outcomes. The
Patient Access Coordinator plays a critical role in ensuring compliance with BILH policies and State requirements enhancing quality of care through accurate and timely data reporting.

Job Description:

Essential Functions/Key Responsibilities:

• Oversees the daily operation and makes recommendations to redesign processes in order to improve department efficiency and overall satisfaction of clients and staff.

• Assures smooth functioning of registration areas. Ensures department outcomes meet and/or exceed industry standards for front-end cash collection, patient pre-registration and registration, admissions, eligibility verification, coordination of benefits, productivity and compliance.

• Identifies and communicates Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care.

• Runs daily and monthly reports to assess referral trends, service utilization, required state and program reporting and makes recommendations for staffing adjustments.

• Provide training and support to staff on referral processes and data entry best practices.

• Acts as a team member and responds in a positive manner to necessary change.

• Periodically reviews process, policies and procedures and makes recommendations for change.

• Collaborating with the clinical leadership or staff for surrounding referrals that have inconsistencies or incomplete.

• Responds to any changes regarding overall system implementation and design, and undertakes any tasks assigned by the manager.

• Demonstrates the ability to use organizational skills and make decisions guided by precedents, policies and procedures to meet established requirements on a consistent basis.

• Demonstrates an understanding of the job description and performance expectations.

• Maintains strict adherence to the BILH BS Confidentiality Policy.

• Incorporates BILH Guiding Principles, Mission Statement and Goals into daily activities.

• Complies with all BILH BS Policies.

• Attends all required supervision and meetings

• Performs all other duties as needed or directed to meet the needs of the department.

Qualifications & Education:

• High School Diploma / GED, a minimum of 3 year experience in a related field; multitasking, time management and strong attention to detail are essential.

• Ability to work independently or on a team with other professionals.

• Standard office administrative practices and procedures, including the use of standard office equipment; computer applications; Excel and Word, knowledge of electronic health records a plus; ability to utilize technology in order to manage various reports and spreadsheets.

• Techniques for dealing effectively with the public and staff, in person and over the telephone

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment. Learn more about this requirement.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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