- Professional
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Join Our Growing Team at Sign Solutions!
Are you passionate about making a difference? Due to our rapidly expanding client base, Sign Solutions is excited to grow our team!
About Us: Sign Solutions, established in 1998, is the leading provider of services for Deaf and hard of hearing people, available 24/7/365. We are an ISO 9001, 18587, 20228, 21998 27001, 22301, 14001 & 18841 accredited, Crown Commercial Service framework supplier, specializing in non-spoken interpretation and translation. Our experienced, NRCPD registered, DBS and BPSS checked interpreters provide services onsite, nationally and internationally, both face-to-face and remotely.
Our Innovative Services:
InterpretersLive!: Our cutting-edge video interpreting service, offers British Sign Language interpreters on demand, accessible via browser or app. This service ensures D/deaf employees can participate in meetings and the D/deaf community can access, products, service, work and healthcare equally.
Website Accessibility: Our InterpretersLive! service aids organisations in increasing their accessibility to D/deaf people via a link on their website, allowing BSL users to instantly call the organisation via an online BSL Interpreter , enhancing the accessibility rating of their site and enabling equal access to their products, services and information.
Translation Services: We ensure videos and written documents are accessible to D/deaf people by translating them into British Sign Language, to ensure they are accessible and understood. A cost-effective and efficient translation service, accessible via QR code or link
Our Mission: To provide access and combat inequality by enabling people of different languages, cultures and communities to talk to each other.
Sign Solutions is proud to be an equal opportunity and Real Living Wage employer. We are committed to creating an inclusive environment for all employees and applicants, and we welcome diversity in our workforce. We warmly encourage applications from individuals of diverse backgrounds, including but not limited to race, gender, age, sexual orientation, disability, and veteran status. If you require any adjustments during the application process, please do not hesitate to contact our recruitment team for assistance.
Job Description:
How you will make an impact.
Report into Head of Non-Spoken Operations
Oversee all aspects of Agency Department activities including all resources.
Sourcing, Allocation & Booking of staff and freelance Language Service Professionals (LSPs) as per clients’ request
Control & implement effective Diary management to ensure full utilisation of LSPs and thereby maximisation of sales
Contribute and develop processes
Establish and maintain relationships with client
Increase profitability
General line management duties
Act as a role model and leader to the bookings department
Support and generate management information reporting
Qualifications:
Experience you’ll bring
Excellent leadership skills
Ability to perform under pressure
Ability to work on multiple projects at any one time
Able to multitask, prioritise and manage time efficiently
Goal-oriented, organised team player
Self-motivated and self- directed
Strong verbal and written communications skills
Strong problem-solving capabilities
Team player
Adaptability as we are a growing organisation
Qualifications
Experience in line management and customer service.
Additional Information:What's In It For You?
Salary £30,000 - £35,000 dependant on experience.
Working Pattern Monday – Friday with one hour lunch break, full time 37.5 hours p/week
20-25 days holiday plus bank holidays (Full Time Equivalent)
Festive season skeleton rota
Pension scheme
Training and CPD
Attendance bonus scheme
Health and Wellbeing schemes
Wellbeing Accreditations
Policies to include Mental Health, Menopause and more
Employee Assistance Programme / Cash Plan
Access to discounts from hundreds of leading retailers
Access to mental health specialist support
Birthday celebrations/gifts
Team events
Occupational Sick Pay (OSP) and (SSP)
Flexible contracts available
Work for an established company with 25 years in the industry
Supportive and flexible employer
Disability Confident Leader
Real Living Wage Employer
And more!
Contract Type
Full-time Permanent
To apply
Please upload your CV to show initial interest
Full job descriptions available upon request
Closing date for this role is 26.9.2025
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