Guest Service Agent presso LOTTE New York Palace

Overview

The Front Desk Agent serves as the first point of contact for guests and visitors, providing exceptional customer service and administrative support. This role is essential in creating a welcoming and efficient front office experience, ensuring all guests feel valued and well-assisted. 

Core Job Responsibilities

• Greet and welcome guests in a friendly and professional manner. 
• Perform check-in and check-out procedures efficiently and accurately. 
• Manage room reservations, cancellations, and modifications using property management systems. 
• Answer phone calls, respond to emails, and handle guest inquiries or concerns promptly. 
• Process payments and maintain accurate billing records. 
• Coordinate with housekeeping and maintenance teams to fulfill guest requests. 
• Maintain a clean, organized, and presentable front desk area. 
• Provide information about hotel services, local attractions, and transportation options. 
• Follow all safety, security, and company policies and procedures.