Medical Assistant / Front Desk - Weekdays presso Reviverx
Reviverx · Austin, Stati Uniti d'America · Onsite
- Junior
- Ufficio in Austin
About Ways2Well:
At Ways2Well, we are pioneering the future of personal health and wellness management. Leveraging comprehensive blood lab analysis, we offer insights into individuals' current health states and devise optimal solutions to prevent chronic illnesses. Our virtual, low-cost care model ensures convenience and affordability, eliminating the need for time-consuming doctor visits. Our clinical team is significantly above the industry standard, thoroughly reviews health histories to identify and treat underlying causes. In collaboration with ReviveRx, we provide prescription-grade vitamins, supplements, hormone therapies, and custom-compounded medications directly to consumers. Established in 2018 in Houston, Texas, we are leaders in preventive healthcare.
Role Overview:
The Medical Assistant / Front Desk is a hybrid role that provides both clinical and administrative support to ensure smooth patient care and efficient clinic operations. This individual will assist Nurse Practitioners and Nurses during injections and procedures, prepare and sanitize treatment rooms, operate specialized medical and wellness devices, and maintain clinical equipment. The role also includes front desk responsibilities such as patient check-in, scheduling, answering phone calls, and coordinating patient flow.
Key Responsibilities:
Clinical Support
Assist Nurse Practitioners and Nurses during injections, procedures, and patient care activities
Prepare patients for treatments, including explaining steps and obtaining vitals or intake information as directed
Clean, disinfect, and maintain medical devices after patient use, following infection-control protocols
Turn over treatment rooms between patients, ensuring rooms are sanitized, stocked, and ready
Monitor clinical supply levels and communicate restocking needs
Device Operation
Safely set up, operate, and monitor patients using specialized devices, including:
- Red Light Therapy Beds
- Hyperbaric Oxygen Therapy (HBOT) Chambers
- HOCATT Ozone Sauna Systems
- DEXA Body Composition Scanners
- VO₂ Max / Metabolic Testing Equipment
- Educate patients on what to expect during device sessions and ensure their comfort and safety
- Document device usage and session details in the electronic medical record (EMR)
Front Desk & Administrative Duties
Greet and check in patients, providing a welcoming first point of contact
Answer and direct phone calls, respond to patient inquiries, and relay messages to staff
Schedule appointments, coordinate follow-ups, and update the EMR system
Manage patient intake paperwork and ensure accurate records
Support billing, payment, and insurance verification processes as needed
Patient Experience
Provide pre- and post-treatment instructions to patients
Support patients throughout their visit to ensure comfort, safety, and understanding of treatments
Maintain patient confidentiality and uphold HIPAA compliance at all times
Qualifications
