- Professional
- Ufficio in Pomona
Akido is rebuilding the healthcare experience from the ground up. Through early interventions designed around social determinants of health (SDoH), world-class care focused on chronic disease, and human-centered technology, we believe we can build a healthcare model that allows for all patients to live their fullest lives. We are a fast-growing, impact-focused, Y Combinator company created out of the University of Southern California’s D-Health Lab with the idea that empowering government, healthcare, and nonprofit services with population-based data could help usher in a new era of preventive public health. Today we are building a full stack medical network that leverages our predictive capabilities to provide a frictionless experience for both our patients and care providers.
The Opportunity
We are seeking a Credentialing Supervisor to lead and support our credentialing team. This role is vital to ensuring our providers are credentialed quickly and accurately, enabling seamless patient care without disruptions in coverage. This is an exciting opportunity to make a meaningful impact by improving processes, implementing new technology, solving complex problems, and working cross-functionally with clinical, operations, and payer relations teams. You’ll play a key role in building a reliable credentialing function that supports our mission of delivering high-quality care.
What you’ll do
- Supervise and mentor a team of credentialing specialists, ensuring accuracy, timeliness, and compliance.
- Oversee all credentialing, re-credentialing, and privileging processes for providers.
- Manage escalated issues from the credentialing team, clinic staff, and providers, working to resolve problems quickly and effectively.
- Collaborate with internal teams (operations, compliance, payer relations, and clinical leaders) to ensure alignment on provider onboarding and coverage needs.
- Monitor credentialing application timelines to prevent delays and lapses in provider participation with health plans.
- Develop, implement, and refine policies and procedures to improve credentialing workflows and efficiency.
- Maintain SOPs to ensure all processes are accurately documented.
- Ensure compliance with state, federal, and payer-specific credentialing requirements.
- Act as the primary liaison for external stakeholders (payers, hospitals, credentialing verification organizations) as needed.
- Support system improvements, automation initiatives, and special projects related to provider onboarding and credentialing.
Who you are
- Bachelor’s degree in healthcare administration, business, or related field (preferred).
- 3+ years of experience in provider credentialing, with at least 1 year in a supervisory or lead role (preferred).
- Strong knowledge of credentialing standards, NCQA, and payer requirements (required).
- Excellent problem-solving and critical-thinking skills with the ability to resolve escalated issues.
- Proven ability to manage and motivate a team in a fast-paced environment.
- Exceptional attention to detail, organizational skills, and ability to manage multiple priorities.
- Strong written and verbal communication and interpersonal skills to collaborate cross-functionally and with external stakeholders.
- Experience with credentialing software and databases (preferred).
Benefits
- Stock-options package
- Health benefits include medical, dental and vision
- 401K
- Long-term disability
- Unlimited PTO
- Life insurance
- Paid Leave Program
Location & Specialties hiring:
- This role is in-person in Pomona Valley with the opportunity to work remotely on a case-by-case basis
Akido Labs, Inc. is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
