Customer Account Analyst I presso UT Southwestern Medical Center

%3Cp style=%22font-family: Arial;%22%3E%3Cb style=%22font-weight: bold; color: rgb(0, 0, 0); font-family: Arial; font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;%22%3EWHY UT SOUTHWESTERN?%3C/b%3E%3Cbr style=%22color: rgb(0, 0, 0); font-family: Arial; font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;%22%3E%3Cspan style=%22color: rgb(0, 0, 0); font-family: Arial; font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;%22%3EWith over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to%3Cspan%3E%26nbsp;%3C/span%3E%3C/span%3E%3Ca href=%22https://www.utsouthwestern.edu/newsroom/articles/year-2022/july-us-news-best-hospital.html%22 target=%22_blank%22 rel=%22noopener%22 style=%22color: rgb(4, 95, 171); text-decoration: none; line-height: inherit; font-family: Arial; font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255);%22%3EU.S. News %26amp; World Report%3C/a%3E%3Cspan style=%22color: rgb(0, 0, 0); font-family: Arial; font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;%22%3E, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you%27ll discover a culture of teamwork, professionalism, and a rewarding career!%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cstrong%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EJOB SUMMARY:%3C/span%3E%3C/span%3E%3C/strong%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22line-height: 1.25; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EShift: 8am-5pm, non-negotiable%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22line-height: 1.25; font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EWork From Home (WFH): This position offers you the opportunity to work from home (WFH). Additional details regarding work from home are to be discussed during the interview. Must live in the state of Texas.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: black;%22%3EAre you passionate about providing exceptional patient service while growing in a supportive and collaborative environment? UT Southwestern Medical Center is looking for a %3Cb%3ECustomer Account Analyst I%3C/b%3E to join our Revenue Cycle Department.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EThis role is perfect for individuals who thrive in a fast-paced call center, enjoy problem-solving, and are committed to enhancing the patient financial experience. You%27ll work alongside a dedicated team within a culture that values teamwork, innovation, and service excellence. %3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cstrong%3EWhat you%27ll do:%26nbsp;%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EParticipate in a %3Cb%3Ecomprehensive 12-week training program%3C/b%3E%26nbsp;designed to set you up for success.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EUtilize our %3Cb%3Ecutting-edge knowledge-based software%3C/b%3E%26nbsp;to quickly access documents and adapt to training in real time.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EDeliver a %3Cb%3Eworld-class patient experience%3C/b%3E%26nbsp;by handling billing inquiries with professionalism and care.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EUpdate patient %3Cb%3Edemographics%3C/b%3E%26nbsp;accurately and efficiently.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EResolve %3Cb%3Ebilling concerns%3C/b%3E%26nbsp;and provide clear, empathetic support to patients.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3ENavigate challenging conversations with %3Cb%3Epatience and professionalism%3C/b%3E.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3ECollaborate with a team of %3Cb%3ECustomer Account Analysts, Team Leads, and Supervisors%3C/b%3E to improve processes and enhance patient satisfaction.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3E%3Cspan style=%22color: black;%22%3EWhat We%26rsquo;re Looking For:%3C/span%3E%3C/b%3E%3Cspan style=%22color: black;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: black;%22%3E✔%3C/span%3E%3Cspan style=%22color: black;%22%3E %3Cb%3ECall center experience%3C/b%3E (medical billing preferred).%3Cbr%3E%3C/span%3E%3Cspan style=%22color: black;%22%3E✔%3C/span%3E%3Cspan style=%22color: black;%22%3E%26nbsp;Strong %3Cb%3Eattention to detail%3C/b%3E%26nbsp;and ability to multitask.%3Cbr%3E%3C/span%3E%3Cspan style=%22color: black;%22%3E✔%3C/span%3E%3Cspan style=%22color: black;%22%3E%26nbsp;A %3Cb%3Eteam player%3C/b%3E%26nbsp;with a positive attitude and willingness to learn.%3Cbr%3E%3C/span%3E%3Cspan style=%22color: black;%22%3E✔%3C/span%3E%3Cspan style=%22color: black;%22%3E%26nbsp;Passion for %3Cb%3Eproblem-solving and service excellence%3C/b%3E.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3E%3Cspan style=%22color: black;%22%3E%26nbsp;Why Join Us?%3C/span%3E%3C/b%3E%3Cspan style=%22color: black;%22%3E%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cul style=%22margin-top: 0in;%22 type=%22disc%22%3E%0A%3Cli class=%22MsoNormal%22 style=%22color: black; margin-bottom: 8.0pt; line-height: 115%; mso-list: l0 level1 lfo1; tab-stops: list .5in;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EWork in a %3Cb%3Ecompassionate and employee-focused culture%3C/b%3E%26nbsp;where your voice matters.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22color: black; margin-bottom: 8.0pt; line-height: 115%; mso-list: l0 level1 lfo1; tab-stops: list .5in;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EBe part of a %3Cb%3Esupportive and growing team%3C/b%3E.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22color: black; margin-bottom: 8.0pt; line-height: 115%; mso-list: l0 level1 lfo1; tab-stops: list .5in;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cb%3E%3Cspan style=%22line-height: 115%;%22%3ERemote opportunity%3C/span%3E%3C/b%3E%3Cspan style=%22line-height: 115%;%22%3E%26nbsp;%26ndash; Must reside in %3Cb%3ETexas%3C/b%3E.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli class=%22MsoNormal%22 style=%22color: black; margin-bottom: 8.0pt; line-height: 115%; mso-list: l0 level1 lfo1; tab-stops: list .5in;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22line-height: 115%;%22%3EAccess to %3Cb%3Ean incredible knowledge-based system%3C/b%3E%26nbsp;that allows you to pull up key resources at a moment%26rsquo;s notice.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cspan style=%22color: black;%22%3EIf you%27re ready to make an impact and grow in a %3Cb%3Emission-driven%3C/b%3E environment, we%26rsquo;d love to hear from you! Apply today and take the next step in your career.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-family: %27Open Sans%27, %27Segoe UI%27, Frutiger, %27Frutiger Linotype%27, %27Dejavu Sans%27, %27Helvetica Neue%27, Arial, sans-serif; font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;%22%3E%3Cb style=%22font-weight: bold;%22%3EBENEFITS%3C/b%3E%3Cbr%3EUT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:%3C/p%3E%0A%3Cul style=%22margin: 12px 0px; padding: 0px 0px 0px 20px; color: rgb(0, 0, 0); font-family: %27Open Sans%27, %27Segoe UI%27, Frutiger, %27Frutiger Linotype%27, %27Dejavu Sans%27, %27Helvetica Neue%27, Arial, sans-serif; font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;%22%3E%0A%3Cli style=%22line-height: 1.25;%22%3EPPO medical plan, available day one at no cost for full-time employee-only coverage%3C/li%3E%0A%3Cli style=%22line-height: 1.25;%22%3E100% coverage for preventive healthcare-no copay%3C/li%3E%0A%3Cli style=%22line-height: 1.25;%22%3EPaid Time Off, available day one%3C/li%3E%0A%3Cli style=%22line-height: 1.25;%22%3ERetirement Programs through the Teacher Retirement System of Texas (TRS)%3C/li%3E%0A%3Cli style=%22line-height: 1.25;%22%3EPaid Parental Leave Benefit%3C/li%3E%0A%3Cli style=%22line-height: 1.25;%22%3EWellness programs%3C/li%3E%0A%3Cli style=%22line-height: 1.25;%22%3ETuition Reimbursement%3C/li%3E%0A%3Cli style=%22line-height: 1.25;%22%3EPublic Service Loan Forgiveness (PSLF) Qualified Employer%3C/li%3E%0A%3Cli style=%22line-height: 1.25;%22%3E%3Ca href=%22http://jobs.utsouthwestern.edu/benefits/#top%22 target=%22_blank%22 rel=%22noopener%22 style=%22color: rgb(4, 95, 171); text-decoration: none; line-height: inherit;%22%3ELearn more about these and other UTSW employee benefits!%3C/a%3E%3C/li%3E%0A%3C/ul%3E%0A%3Ch2 style=%22color: rgb(37, 37, 37); font-family: Arial; font-style: normal; margin: 0px 0px 5px; padding: 0px; font-size: 1rem; font-weight: 600; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EEXPERIENCE / EDUCATION:%3C/span%3E%3C/span%3E%3C/h2%3E%0A%3Ch2 style=%22color: rgb(37, 37, 37); font-family: Arial; font-style: normal; margin: 0px 0px 5px; padding: 0px; font-size: 1rem; font-weight: 600; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);%22%3EREQUIRED:%3C/h2%3E%0A%3Cul style=%22margin: 12px 0px; padding: 0px 0px 0px 20px; color: rgb(0, 0, 0); font-family: %27Open Sans%27, %27Segoe UI%27, Frutiger, %27Frutiger Linotype%27, %27Dejavu Sans%27, %27Helvetica Neue%27, Arial, sans-serif; font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);%22%3E%0A%3Cli style=%22line-height: 1.25; font-family: Arial;%22%3EHigh school diploma or equivalent%3C/li%3E%0A%3Cli style=%22line-height: 1.25; font-family: Arial;%22%3EPlus, two (2) years directly related medical billing and customer service experience for billing inquiries.%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; line-height: 1.25; font-family: Arial;%22%3E%3Cstrong style=%22font-weight: bold;%22%3E%3Cspan style=%22font-family: tahoma, arial, helvetica, sans-serif;%22%3EPREFERRED%3C/span%3E%3C/strong%3E%3C/p%3E%0A%3Cul style=%22margin: 12px 0px; padding: 0px 0px 0px 20px; color: rgb(0, 0, 0); font-family: %27Open Sans%27, %27Segoe UI%27, Frutiger, %27Frutiger Linotype%27, %27Dejavu Sans%27, %27Helvetica Neue%27, Arial, sans-serif; font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);%22%3E%0A%3Cli style=%22line-height: 1.25; font-family: Arial;%22%3ESome college preferred.%26nbsp;%3C/li%3E%0A%3C/ul%3E%0A%3Ch2 style=%22color: rgb(37, 37, 37); font-family: Arial; font-style: normal; margin: 0px 0px 5px; padding: 0px; font-size: 1rem; font-weight: 600; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);%22%3EJOB DUTIES:%3C/h2%3E%0A%3Cul style=%22margin: 12px 0px; padding: 0px 0px 0px 20px; color: rgb(0, 0, 0); font-family: %27Open Sans%27, %27Segoe UI%27, Frutiger, %27Frutiger Linotype%27, %27Dejavu Sans%27, %27Helvetica Neue%27, Arial, sans-serif; font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);%22%3E%0A%3Cli style=%22line-height: 1.25; font-family: Arial;%22%3EMay perform some or all of the following: Answer all incoming patient/client calls.%3C/li%3E%0A%3Cli style=%22line-height: 1.25; font-family: Arial;%22%3ETake credit card payments over the telephone and posts to patient%27s accounts.%3C/li%3E%0A%3Cli style=%22line-height: 1.25; font-family: Arial;%22%3ESet up monthly payment plans on patient accounts.%3C/li%3E%0A%3Cli style=%22line-height: 1.25; font-family: Arial;%22%3EAdd or correct insurance registration and files claims accordingly.%3C/li%3E%0A%3Cli style=%22line-height: 1.25; font-family: Arial;%22%3EUpdate demographics to include address and telephone numbers based on patient%27s telephone calls.%3C/li%3E%0A%3Cli style=%22line-height: 1.25; font-family: Arial;%22%3EDocument all actions taken on accounts in the system account notes to ensure all prior actions are noted and understandable by others.%3C/li%3E%0A%3Cli style=%22line-height: 1.25; font-family: Arial;%22%3EReview accounts to resolve discrepancies in account balances and ensure payments are in accordance with the respective contract, appropriate discounts or applicable write-off completed. Including posting any undistributed credits while talking to the patient.%3C/li%3E%0A%3Cli style=%22line-height: 1.25; font-family: Arial;%22%3ETransfer call and/or account to Patient Financial Advocate to resolve complex account issues and escalated patient calls.%3C/li%3E%0A%3Cli style=%22line-height: 1.25; font-family: Arial;%22%3EAttend seminars, webinars, workshops, and actively participates in Occupational Training and Development and Compliance educational activities.%3C/li%3E%0A%3Cli style=%22line-height: 1.25; font-family: Arial;%22%3EMaintain knowledge of all university applicable rules, regulations, policies, guidelines that impact Billing Operations; seeks advice and guidance as necessary to ensure proper understanding of job functions.%3C/li%3E%0A%3Cli style=%22line-height: 1.25; font-family: Arial;%22%3EDuties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.%3C/li%3E%0A%3Cli style=%22line-height: 1.25; font-family: Arial;%22%3EPerforms other duties as assigned.%26nbsp;%3C/li%3E%0A%3C/ul%3E%0A%3Cdiv style=%22color: black; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: transparent; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; scrollbar-width: thin; font-family: Tahoma; font-size: 10pt; text-align: left; margin: 0px; border: 1px none transparent;%22%3E%3Cb style=%22font-weight: bold;%22%3EKnowledge, Skills and Abilities%3C/b%3E%0A%3Cul style=%22margin: 12px 0px; padding: 0px 0px 0px 20px;%22%3E%0A%3Cli style=%22line-height: 1.25;%22%3EWork requires proficiency with spreadsheets and word processing software.%3C/li%3E%0A%3Cli style=%22line-height: 1.25;%22%3EWork requires strong organizational skills%3C/li%3E%0A%3Cli style=%22line-height: 1.25;%22%3EWork requires strong oral and written communication skills, including the use of medical terminology%3C/li%3E%0A%3Cli style=%22line-height: 1.25;%22%3EWork requires a high level of customer service and the ability to maintain friendly and appropriate communication with patients, client staff, insurance companies, and employees.%3C/li%3E%0A%3C/ul%3E%0A%3C/div%3E%0A%3Cdiv style=%22color: black; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: transparent; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; scrollbar-width: thin; font-family: Tahoma; font-size: 10pt; font-weight: bold; text-align: left; margin: 0px; border: 1px none transparent;%22%3EPHYSICAL DEMANDS/WORKING CONDITIONS%3C/div%3E%0A%3Cdiv style=%22color: black; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: transparent; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; scrollbar-width: thin; font-family: Tahoma; font-size: 10pt; text-align: left; margin: 0px; border: 1px none transparent;%22%3E%3Cb style=%22font-weight: bold;%22%3E%3C/b%3E%0A%3Cul style=%22margin: 12px 0px; padding: 0px 0px 0px 20px;%22%3E%0A%3Cli style=%22line-height: 1.25;%22%3E%3Cb style=%22font-weight: bold;%22%3EWorking Conditions%3C/b%3E%3Cbr%3EOffice Setting%3C/li%3E%0A%3C/ul%3E%0A%3C/div%3E%0A%3Ch2 style=%22color: rgb(37, 37, 37); font-family: Arial; font-style: normal; margin: 0px 0px 5px; padding: 0px; font-size: 1rem; font-weight: 600; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);%22%3ESECURITY:%3C/h2%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-family: Arial;%22%3EThis position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information%3C/p%3E%0A%3Cp style=%22margin: 0px 0px 12px; color: rgb(0, 0, 0); font-size: 13.02px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255); font-family: Arial;%22%3EUT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.%3C/p%3E Candidarsi ora