Client Services Ambassador presso Viticus Group

Description

ABOUT VITICUS GROUP

At Viticus Group, we are more than just an organization — we are a community of innovators, educators, and professionals dedicated to advancing science, medicine, and education. Based in Las Vegas, we provide hands-on continuing education courses, conferences, and training programs that connect experts from around the world with the latest advancements in research, technology, and practical application.

Our mission is to bridge the gap between cutting-edge science and real-world practice, empowering professionals to take what they learn and apply it in meaningful ways that improve lives, industries, and communities.

Are you someone who loves science, thrives on learning, and gets inspired by innovation? Join us as we teach and share the discoveries that drive progress — because at Viticus Group, education fuels innovation.

JOB SUMMARY

The Client Services Ambassador (CSA) is responsible for providing outstanding customer service to the public and representing Viticus Group in a positive and professional manner. This role involves creating a welcoming environment, offering educational resources, and ensuring a personalized experience for each client. The CSA will report directly to the Client Services Supervisor and is expected to maintain professionalism in all interactions with both clients and colleagues. Flexibility in scheduling is required, including up to forty (40) hours per week, possible overtime, and weekend and holiday shifts as necessary.

EDUCATION, EXPERIENCE SKILLS & ABILITIES

EDUCATION

• High School diploma or equivalent.

EXPERIENCE

• Minimum 2 years' experience in Customer Service.

SKILLS & ABILITIES

• Strong communication skills: clear writing, reading comprehension, and effective verbal communication.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and related programs.
• Excellent organizational, time management, and prioritization skills.
• Ability to work collaboratively with a diverse range of individuals.
• Strong work ethic: punctuality, initiative, dedication, and a professional demeanor.
• Ability to remain calm and exercise sound judgment in difficult situations.
• Flexible schedule and availability to work year-round.
• Neat and professional appearance.
• Commitment to upholding the organizational mission and vision.
• Ability to build and maintain positive relationships within and outside the organization.
• Independent work capability while managing multiple priorities.
• Excellent interpersonal skills and ability to foster supportive relationships.
• Passionate, compassionate, and professional at all times.

Viticus Group is an equal opportunity employer and will not discriminate in recruiting, hiring, training, promotion, transfer, discharge, compensation or any other term or condition of employment on the basis of race, religion, color, age, sex, national origin, gender, or on the basis of disability if the employee can perform the essential functions of the job, with a reasonable accommodation if necessary.

JOB SPECIFIC DUTIES

Guest/Client Assistance:

• Assist clients with setting up name badges and making copies. 
• Assist guests with beverages and snacks, ensuring a pleasant experience. 
• Provide transportation services as needed, including arranging cabs, Lyft, etc. 

Inventory Management: 

• Stock coolers, snack racks, and storage closets, ensuring items are rotated using FIFO (First In, First Out). 
• Order supplies as needed, ensuring adherence to budget constraints. 
• Maintain adequate supplies of food, beverages, and other necessities, monitoring inventory for freshness and recording inventory levels. 

Event Coordination: 

• Monitor the event calendar, plan event needs in advance, and ensure all necessary staff are scheduled. 
• Ensure all meals are set on time and communicate any changes to the caterers and clients. 
• Responsible for setting up and maintaining digital signage/logos for each event, ensuring proper operation and visual placement. 
• Assist clients in directing the flow of lab and lecture activities. 

Vendor and Client Relations: 

• Contact outside vendors as necessary, following proper approval procedures. 
• Maintain professional and courteous communication with clients via email and phone, ensuring effective business relationships. 
• Work directly with others to anticipate and meet their event needs, recognizing any special   requirements in advance. 

Facility   Management: 

• Ensure coffee supplies are fresh, fully stocked, and the area is clean. 
• Perform light housekeeping duties, such as wiping down counters with sanitizer. 
• Ensure awareness and compliance with standard operating procedures and safety policies. 
• Print and obtain signatures on facility/client waivers. 

Team Coordination: 

• Delegate tasks effectively to promote a team-oriented environment. 
• Work independently to organize and prioritize tasks, analyze, and troubleshoot issues, and implement solutions. 
• Ensure all staff are updated regarding meal times and any client-requested changes. 

Professional Conduct: 

• Maintain a professional and courteous demeanor at all times when interacting with Viticus Group staff and clients. 
• Adhere to the general policies and procedures of the Oquendo and Eastern Centers. 

Marketing: 

• Assist with general help and support as needed/requested. 
• Assist and collect or analyze data to measure the effectiveness of marketing initiatives. 

Transportation: 

• Assist transportation logistics for events and participants. 
• Assist with scheduling and dispatching drivers. 

General   Support: 

• Provide administrative support to various departments as needed. 
• Assist with event planning and execution, including setup and breakdown. 
• Perform data entry and maintain accurate records.

WHY YOU WILL LOVE WORKING HERE

What sets us apart, however, is not just our commitment to excellence in education but also our dedication to creating a workplace that values each team member. At Viticus Group, we foster a sense of belonging, tap into individual passions, and provide an enjoyable environment that encourages personal and professional growth. We believe in work-life balance and inject fun into our professional ethos through team outings, contests, and shared lunches. Joining Viticus Group means being part of a dynamic and supportive community where your contributions are not only recognized but celebrated.

PERKS

• Competitive & Transparent Salary – Know what you're worth and be paid fairly for it. 
• Free Employee-Only Coverage – Medical, Dental, Vision, Short & Long-Term Disability, and Life Insurance – all 100% covered for you! 
• 401(k) with 3% Company Match – Invest in your future with our retirement plan. 
• Supportive & Collaborative Work Culture – Be part of a mission-driven team that values connection, communication, and kindness. 
• Ongoing Professional Development – From workshops to conferences, we’ll support your growth every step of the way. 
• Wellness Programs – Take care of your mental and physical health with access to resources and wellness incentives. 
• Employee Recognition & Appreciation Events – We celebrate wins—big or small—throughout the year! 
• Unique Industry Impact – Make a real difference in veterinary medicine and animal health. 
• Work-Life Balance – We respect your time with predictable scheduling and occasional flexibility. 
• Fun Workplace Culture – Holiday contests, team lunches, and just enough quirks to make work more enjoyable.

Requirements

PHYSICAL REQUIREMENTS

Viticus Group is committed to principles of equal opportunities for all employees. The Company will provide reasonable accommodations that are necessary to comply with State and Federal disability discrimination laws.

General Requirements

• Ability to sit, use hands and fingers, talk or hear, and smell continually.
• Ability to stand, walk, and reach frequently.
• Ability to climb or balance, stoop, kneel, or crouch occasionally.

Lifting and Carrying

• Ability to frequently lift and carry up to 10 lbs.
• Ability to occasionally lift and carry up to 50 lbs.

Vision and Hearing

• Close vision required to see computer monitors, read documents, and operate copy and fax machines.
• Distance vision is required to drive an automobile if driving is a requirement of the job.

Work Environment

• Work environment is indoors and climate-controlled.
• Occasionally exposed to outdoor weather conditions.
• Moderate noise levels as found in a business office with computer printers, households with TVs and dishwashers, and driving in light traffic