Manager, CX Hub presso Greater Orlando Aviation Authority
Greater Orlando Aviation Authority · Orlando, Stati Uniti d'America · Hybrid
- Professional
- Ufficio in Orlando
POSITION: Manager, CX Hub
DEPARTMENT: Customer Experience
SALARY: $93,724.80 annual salary
LEVEL: L29
CLOSING DATE: Friday, September 12, 2025
We are the Orlando International Airport! The Greater Orlando Aviation Authority (GOAA) operates MCO and the Orlando Executive Airport. Our airport is a world-class facility serving more than 55 million guests each year and growing. Orlando International Airport (MCO) is thelargest airport in Florida, the 9th busiest in the United States and the 17th inthe world ranked by the number of passengers in 2022 according to Airports Council International North America (ACI). The airportserves as a significant transportation resource, catalyst and hub in the Stateof Florida.
We offer a comprehensive benefit package for full & part-time positions to include first day eligibility for health insurance, life insurance, paid vacation/sick/holiday, and growth opportunities (see details below).
POSITION SUMMARY:
Manageand oversee the Customer Experience Hub (CX Hub) section of the CustomerExperience Department for the Greater Orlando Aviation Authority (AviationAuthority), monitor customer service provided via social media channels,employee website, and phone and paging. Assist with other customer experience initiatives to promote and enhancecommunication to exceed the expectations of our guests.
MINIMUM REQUIREMENTS:
BENEFITS:
The Greater Orlando Aviation Authority offers a comprehensive benefits package.
- Paid Vacation, Holidays, Sick and Personal Leave Days
- Retirement Plan with Company Match
- Health, Dental and Vision Insurance
- Wellness Programs
- Short Term Disability Plan, Long Term Disability Plan and Life Insurance
- Education Reimbursement (Full-time Employees Only)
- Hybrid Work Schedule (for applicable positions)
- Shift Differential (for applicable positions) 2nd Shift - $0.85 per hour & 3rd Shift - $1.00 per hour