
Field Debt Resolution Officer (B2B Commercial Debts) - Bristol and Southwest presso Yü Group
Yü Group · Bristol, Regno Unito · Onsite
- Professional
- Ufficio in Bristol
We’re reshaping how the energy industry approaches debt recovery, and we want a passionate, forward-thinking individual to continue the revolution. We are looking for a Field Debt Resolution Officer to be part of a rapidly growing team at the heart of our Yu Smart Field Debt Management function.
Key Responsibilities - What We Need from Yü
- Conduct face-to-face visits to B2B customer sites to recover debt and enable agreed meter installations.
- Train, coach, and mentor engineers to be confident and professional B2B debt operatives.
- Work independently or lead and support other team members on Warrant visits while ensuring safety, professionalism, and compliance at all times.
- Work closely with support teams to drive improvements in field operations and customer outcomes.
- Provide accurate reporting and objective feedback to help evolve our processes.
- Always ensure compliance with regulatory and company standards—be a role model for operational excellence.
- Handle and resolve (or escalate) customer disputes effectively and in line with company values.
Skills, Knowledge and Expertise
- Proven experience in field debt resolution but with a fresh outlook (you must have as a minimum 12 full months of field debt experience, but this can be in any industry or discipline).
- High level of professionalism
- Not afraid to take control of a situation and lead by example
- Excellent verbal and written communication skills (excellent rapport building skills when dealing with people face-to-face)
- Ability to work under pressure and manage competing priorities
- Composed, calm and professional when dealing with challenging or confrontational situations
- Proactive, assertive and persuasive nature with a problem-solving mindset and the ability to adapt quickly and effectively to change
- Competent in Microsoft Office tools (e.g., Excel, Outlook)
- Full UK driving licence and willingness to travel and stay away from home when required
Benefits - Yü Come First
- 24 days annual leave + bank holidays
- Holiday buy – up to 5 additional days
- Day off on your birthday
- Employee Assistance Programme
- Annual salary review
- Learning and development opportunities
- Enhanced paternity, maternity and adoption policies
- Yü made a difference Awards
- 3 days additional annual leave if you get married/civil partnership etc.
- Appointment allowance
- Long service recognition
- Refer a friend payment
- Company sick pay (subject to length of service)
- Death in service and critical illness cover
- Plus, many more