
- Professional
- Ufficio in Minehead
Key Responsibilities
Skills, Knowledge & Expertise
You'll capture guest feedback and monitor NPS, taking action to improve where possible. You will also be responsible for providing accurate rotas three weeks in advance through SAM and ensuring the system is closed accurately.
As a leader, you'll coach and develop your team to meet departmental goals while championing Butlin’s Values and Leadership Behaviours. You'll ensure that team rotas are aligned with the Right People, Right Place, Right Time (RPRRT) principle. Building and maintaining strong relationships across the resort and with central support teams is essential.
Additionally, you will handle the people support of the department, managing tasks throughout the employee life cycle, including onboarding, performance management, training, and formal HR processes.
Job Benefits
They must have excellent guest and customer service skills, capable of handling various inquiries and resolving complaints effectively.
A background in creating new opportunities through sales and promotions is crucial, along with the competence to collaborate with a diverse team to meet the business's needs as determined by guest demand.
The candidate should have a track record of leading teams to success, managing performance, providing coaching, conducting training, and upholding and exemplifying high standards.
Additionally, they must have exceptional communication skills across all levels and the capacity to juggle numerous priorities while swiftly adapting to evolving requirements.