Patient Advocate - PRN presso Inception Fertility

Our PRN Patient Advocate will be responsible for the efficiency, accuracy and professionalism of the front desk. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately.  The Patient Advocate works in a collaborative relationship with the front desk team as well as with other departments and employees.

Job Duties:  

• Answering phone and directing calls or assisting patients as is appropriate, handling and managing the continuous flow of information between the lab, onsite physician and other staff while adhering to our standards of patient care and right to privacy
• Schedule and confirm patient appointments, check-ups and physician referrals.
• Answer telephones and direct calls to appropriate staff.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Compile and record medical charts, reports, and correspondence.
• Interview patients to complete insurance and privacy forms.
• Performs other duties/special projects and tasks as assigned

Education/Experience: 

• High School Diploma or equivalent required; Bachelor's degree preferred
• At least one year of administrative medical office experience strongly preferred 
• Experience with Electronic Medical Record (EMR) system strongly preferred

✨ Part-time Hours. Full-time Heart. Endless Possibilities. ✨
Looking for flexibility without missing out on great benefits? As a PRN (as needed) team member, you’ll enjoy the freedom of part-time hours plus meaningful perks that make you feel supported, valued, and connected. Here’s what’s waiting for you:
🌞 Holiday Pay Perks
Earn time-and-a-half when you work on a company holiday.
🐝 PerkSpot Savings Buzz
Score exclusive discounts on travel, dining, gadgets, and more.
🐾 Refer a Friend, Earn Rewards!
Bring your talented friends on board and earn up to $1,000 for successful referrals.
🌿 Free Calm Health Subscription
Relax, recharge, and sleep better with complimentary Calm Health access.
💙 Employee Assistance Programs (EAP)
Confidential counseling and resources available 24/7 to support your well-being.
🎉 Celebrate Wins with Bonusly!
Give and receive recognition, earn points, and redeem them for gift cards and rewards.
🐶 Pet Insurance for Your Fur Babies
Enroll in Pet Benefit Solutions and choose coverage that fits your pet’s unique needs.
👉 Join us as a PRN employee and experience the best of both worlds—flexible hours with full-hearted support.