Part-Time Guest Services Representative - Venetian Pool presso The City of Coral Gables, FL

About the Department

This part-time position is under the supervision of the Division Manager, Supervisor and GSR Specialist. This position is responsible for ensuring 100% customer satisfaction. Employees in this position serve as the initial point of contact for all guest interaction responding to the needs, requests and/or inquiries of facility patrons while searching for and providing guests with answers or solutions to their concerns as instructed by the Supervisors.

The Guest Services Representative will be called upon to answer a multi-line phone, escort guests through the facility, handle cash, prepare and serve food, prepare rooms for rentals, assist with special events, answer inquiries from the public, provide information on recreation events and activities and assist in the cleanliness and maintenance of their assigned facility.

Please note that this position is for the Venetian Pool.  

Position Duties

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.

Provide exceptional customer service in person and over the telephone.

Operate a multi-module and global recreation management system including Point of Sale, activity registration, pass management, rental reservations, ticket sales, report processing and etc. Operate a cash register/drawer and perform mathematical calculations. 

Handle cash, reconcile deposits and change banks and perform end of shift/day reports. 

Assist customers in providing information on and processing program registrations, facility rentals and memberships.

Operate a variety of office equipment including a multi-line telephone system, computer, copy machine and fax machine.

Perform routine clerical duties.   File and archive records, prepare reports and documents in accordance with departmental procedures.

Prepare site, equipment and/or materials for recreational activities, facility rentals and special events. Maintain supply and equipment inventory control.  Issue, receive and oversee the use and care of recreation and/or facility supplies and equipment.

Observe, enforce and comply with all policies, rules, regulations, laws and ordinances of the facility, the Department and the City of Coral Gables.

Maintain order and discipline of facility patrons and ensure that all safety precautions are observed and followed.

Administer basic first aid as required and prepare and complete required paperwork related to accidents and incidents. Attend all staff meetings, trainings and other functions as require by the Supervisor or Department.

Assist in the maintenance and cleanliness of the facility and equipment.

Perform other duties as assigned.

For Facilities with Food Operations:

Assist with lunch preparation, snack distribution and overall operation of the concession stand during regular business hours.

Operate a fryer, grill, stove, oven, microwave, and/or other industrial cooking equipment.  Monitor food for freshness and safety, maintain a clean and safe kitchen and store ingredients properly.

Receive, organize and re-stock food inventory daily

Minimum Qualifications

Minimum age of 17 years with High School diploma or equivalent.

One year customer service experience, desired.

Previous cash handling experience, preferred.

Food handling experience, preferred.

First Aid & CPR Certification, preferred.

Other Qualifications

The City of Coral Gables is an Equal Opportunity Employer/Drug Free Workplace.