Elevator Operator presso IR Management LLC

Description

AT INDIGO ROAD...

Our goal is to be the best job you'll ever have in the hospitality industry. No joke, it’s what we truly aim for. We believe that by taking care of you, you'll best take care of our guests. It's working. In addition to generous benefits and job openings across 30+ locations, we have internal growth opportunities for everyone who wants it. But most of all, we have heart.

Founded in 2009 by Steve Palmer, IRHG sets itself apart in the industry by fostering an environment where our people come first. We want to meet you. Come join us in our mission to change the hospitality industry, forever.

WHY THE FLATIRON HOTEL

The 71 room Flat Iron Hotel is an adaptive re-use of Asheville, North Carolina’s iconic, downtown landmark, the Flat Iron building which was erected in 1927. The new hotel within the historic Flat Iron will also include a restaurant/cafe, rooftop, speakeasy, banquet space, and shared work space.

THE ROLE

 As the Elevator Operator, you will be the first impression many of our guests have upon arrival. Stationed inside the elevator, you will manually operate the lift while also providing warm, attentive hospitality that reflects the charm and history of our property. In addition to safely escorting guests to their floors, you’ll share knowledge of the hotel, its history, and the surrounding area, ensuring every ride feels personal and memorable.

This role also includes light bellman responsibilities, assisting with luggage and supporting the front-of-house team when needed. The ideal candidate is energetic, kind, service-oriented, and able to stand for the duration of their shift while maintaining a welcoming presence.

Responsibilities:

• Safely and skillfully operate the elevator, manually controlling its movement between floors.
• Greet all guests warmly upon entry, offering assistance and conversation to enhance their experience.
• Share hotel history, property highlights, and local knowledge in an engaging and informative way.
• Provide directions or recommendations to nearby attractions, restaurants, and amenities.
• Ensure the elevator remains clean, orderly, and inviting at all times.
• Assist guests with luggage, packages, and other belongings as needed.
• Deliver items to guest rooms upon request (e.g., amenities, packages, messages).
• Support the bell and front desk teams during peak arrival and departure times.
• Coordinate with guest services and housekeeping to ensure seamless guest experiences
• Maintain guest safety during elevator operations, ensuring proper use at all times.
• Report any maintenance issues or malfunctions to engineering or management immediately.
• Uphold all hotel service standards, policies, and procedures.
• Represent The Indigo Road brand with professionalism, warmth, and hospitality.

Requirements

Qualifications:

• Prior customer service or hospitality experience preferred, but not required
• Strong communication and interpersonal skills, with a natural ability to connect with guests
• Interest in and willingness to learn the hotel’s history and share it with guests
• Ability to stand for extended periods and perform light physical tasks (such as lifting luggage)
• Friendly, energetic, and professional demeanor
• Must be effective at listening, understanding, clarifying, and resolving the concerns and  issues raised by co-workers and guests.
• Reliable, punctual, and able to work a flexible schedule, including weekends and holidays

Benefits:

• Competitive salary and benefits package.
• Opportunity to be part of a dynamic and growing hospitality team.
• Fast-paced and rewarding work environment.

The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. As with all positions at The Indigo Road Hospitality Group, employment is “at will” or voluntary on both the part of the employee or employer. That means employment can be terminated by either party with or without notice and/or with or without cause.

The Indigo Road Hospitality Group is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.