Economic Services Support Worker – part time presso Alamance County Government, NC

About the Department

Are you passionate about empowering families and helping them achieve economic independence? We’re looking for a dedicated staff member to provide support for Work First Employment Services — a program focused on guiding families toward self-sufficiency through employment.

In this rewarding role, you will work directly with families to assess their needs, develop customized plans, and connect them with vital resources such as job training, childcare, and transportation assistance. Your efforts will help ensure families meet program requirements and move steadily toward sustainable employment.

Position Duties

What You’ll Do:

• Support families participating in Work First Employment Services by tracking their progress, providing guidance, and addressing barriers. Monitor participation and compliance with program requirements, calculate hours, and communicate with benefits worker.

• Conduct initial assessments to identify barriers and goals, complete orientations, and collaboratively develop and update agreement that outlines the path to employment success.

• Connect families to job training, childcare, transportation, and other community services as well as maintain an up-to-date listing of job opportunities.

• Maintain accurate case records and data in agency systems, ensuring timely entry of participation hours, outcome plans, and benefit releases to maintain compliance and program integrity.

• Provide general administrative assistance including report management, updating materials, and supporting casework as needed.

Minimum Qualifications

What You Bring:

• Exceptional customer service skills and attention to detail

• Strong computer and data entry skills

• Ability to organize and maintain records and reports

• Excellent communication skills (in-person, phone, and email)

• Ability to follow oral and written instructions in a fast-paced environment

• Ability to handle stressful situations calmly and professionally

• Experience with case management or social services preferred but not required

Qualifications:

· Education and experience - Graduation from a four-year college/university; or graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Business Administration, or a closely related curriculum; or graduation from high school with three years of paraprofessional, clerical, or other public contact experience which includes negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or graduation from high school and two years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program; or an equivalent combination of training and experience.

· Familiarity with Microsoft Office and basic computer systems.

· Valid NC driver’s license.

Other Qualifications

Physical Demands:

N (Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0 - 2.5+ hrs./day) F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs./day) Physical Demands Stand F Walk O Sit F Manually Manipulate F Reach Outward O Reach Above Shoulder O Climb O Crawl N Squat or Kneel O Bend O Talk/Hear C See C Taste/Smell N

Lift/Carry 10 lbs. or less O 11-20 lbs. O 21-40 lbs. O 41-100 lbs. N Over 100 lbs. N Push/Pull 12 lbs. or less O 13-25 lbs. O 26-40 lbs. O 41-100 lbs. N Other Physical Requirements Vision (Near, Distance, Peripheral) WORK ENVIRONMENT Work is performed in a standard office environment.