Front Office Manager presso Presidian Destinations, Ltd

Description

Job Summary

The Front Office Manager oversees daily operations of the front desk to ensure efficient guest service, smooth check-in and check-out processes, and adherence to brand and company standards. This salaried role requires flexibility, including occasional coverage for call-ins and the ability to work more than 40 hours per week as operational needs demand.

Job Description

• Supervise daily front desk operations, ensuring smooth guest check-in, check-out, and reservation processes.
   
• Train, schedule, and manage front desk associates, fostering a culture of hospitality, teamwork, and accountability.
   
• Monitor and maintain compliance with brand standards, guest service scores, and company policies.
   
• Resolve guest issues promptly and professionally, using problem-solving skills to ensure guest satisfaction.
   
• Maintain accurate records of room availability, guest accounts, and financial transactions.
   
• Assist in interviewing, hiring, and onboarding new front desk staff as needed.
   
• Oversee cash handling, deposits, and daily shift reports.
   
• Collaborate with housekeeping and maintenance departments to ensure rooms are ready for arrival and hotel facilities operate smoothly.
   
• Act as Manager on Duty (MOD) when scheduled, including evenings and weekends.
   
• Step in to cover shifts and work extended hours when staffing shortages occur to maintain operations.
   
• Support revenue management by monitoring room inventory, rate availability, and upselling opportunities.
   
• Ensure compliance with safety, security, and emergency procedures.

Requirements

Education/Formal Training

• High school diploma or equivalent required; hospitality or business degree preferred.
   

Experience

• 2+ years of hotel front office or guest service experience required.
   
• 1+ year in a supervisory or management role preferred.
   

Knowledge/Skills

• Strong leadership and communication skills, with the ability to motivate and guide a team.
   
• Excellent problem-solving and conflict-resolution abilities.
   
• Proficient in hotel property management systems (PMS) and Microsoft Office Suite.
   
• Ability to work flexible hours, including nights, weekends, and holidays as needed.
   
• Strong financial acumen, including handling budgets, payroll, and daily reports.
   
• Commitment to delivering exceptional guest service.