IT Technician presso Dometic

Our Marine organization is a trusted provider of innovative solutions for the worldwide boating and boat building industry, and we recently expanded our scope to lead the boating industry into an electrified future. Dometic has won numerous NMMA Innovation Awards over the years, and we are always striving for new ways to make boating easier, safer, and more enjoyable.

We are on a journey of continuous growth – now looking for our next star – a passionate IT Technician. This position reports to the IT Supervisor and will work in Sparta, TN.

About the position

As IT Technician of the Sparta team, you will be involved in managing the IT ticketing system, ensuring timely resolution of issues, and maintaining accurate records of IT assets. This role involves daily review of help desk tickets, reporting critical issues, and maintaining documentation for standard operating procedures and software requirements. The IT Technician will handle asset management, troubleshooting, and maintenance tasks to support the smooth operation of IT services.

Your Main Responsibilities

• Oversee the IT ticketing system, ensuring all issues and requests are logged and resolved promptly. Report any tickets older than two days to the IT Supervisor daily.
• Ensure all required fields are completed and solutions documented before closing tickets. Attach relevant screenshots to tickets.
• Report any critical issues that could impact production to IT Supervisor.
• Maintain an accurate inventory of all IT hardware, including location, asset number, MAC address, and assigned user. Tag new and existing equipment with asset numbers.
• Record and address any issues with tagged equipment, such as printers, scanners, laptops, etc.
• Build and maintain base PC configurations and related SOP documents. Ensure procedures are applied to tagged equipment and reviewed by the IT Supervisor.
• Create and maintain SOPs for IT operations, reviewed biannually by the IT Supervisor. Develop a Knowledge Base for issue resolution, referencing SOPs for detailed information.
• Record software requirements for each department, including version and update status. Maintain documentation on supported software.

What do we offer?

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow, evolve with the company and take on new challenges.

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401 (k) with company match
• PTO
• Company defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact

Skills & Requirements

A suitable background would be solid experience within Information Technology and Manufacturing as well as the following qualifications and experiences:

• 3+ years progressive experience in support of a production and/or a manufacturing environment is a plus.
• Diagnostic and problem-solving skills
• Proficiency in Microsoft Office suite of applications
• Ability to demonstrate solid written and oral communication skills.
• Certification as IT Technician will be an advantage (e.g., CompTIA A+. Microsoft Certified IT Professional)

To be successful in this role, we believe that you possess the following skills, competencies & characteristics:

• The ability to develop and communicate goals in support of the business’ mission.
• The ability and desire to work cooperatively with others on a team & demonstrate interest, skill, and success in getting groups to learn to work together.
• The ability to develop others and manage performance by setting clear goals and expectations, tracking progress, ensuring feedback, and addressing performance problems promptly and diplomatically.
• Maintain and provide current understanding of industry best practices and technology trends.
• Identify tools, processes and metrics to optimize supplier
• Leads by example and motivates people so as to create a challenging, empowering, and collaborative working environment.
• Good technical writing, documentation, and record keeping
• Good analytical problem solving ability.
• Ability to contribute in a cross functional collaborative environment.

Dometic’s Core Values

To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.

Are you our next star? Then we would love to see your application. Selection is being made on a running basis.  If you have any questions regarding the position, please contact Maycee Godsey, Human Resources, at [email protected]

Dometic is passionate about building together an inclusive and equitable working environment, that respects individual strengths, views, and experiences. We believe that diversity enables us to thrive across our differences. Be yourself and join us!

Dometic is proud to be an equal opportunity employer. Dometic evaluates qualified applicants without regard to race, color, religion, age, gender, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.