Full-Time Medical Office Associate - Rockaway presso Immediate Care Walk-In Management LLC

Description

*** Mon-Fri 8am-8pm, Sat-Sun 8am-4pm. Must be willing to work every other weekend (shortened hours) and block schedule. 3x12's one week, then 2x12's and 2x8's ***

Position: Medical Office Associate

Reports to: Practice Operations Manager

Summary: The Medical Office Associate greets patients, updates insurance information in the system, verifies and analyzes health insurance benefits, explains payment policies, answers phones, and other administrative tasks.

Job Duties and Responsibilities:

• Greet, register, instruct, and provide general assistance to patients

• Obtain demographic and financial information and enter into computer system

• Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes

• Determine and collect co-pays, co-insurance, deductibles, past due balances and other patient financial responsibility and maintain and balance cash drawer

• Communicate with primary care providers and insurance carriers per patient request

• Answer telephone, take messages and return voicemails

• All other duties as assigned by Practice Operations Manager or Practice Administrator

• Must be willing to travel to other sites in the region, as determined by the needs of the operation

• Must be willing to work in a public environment, supporting patients and caregivers in urgent need 

• Must be available nights and weekends

Requirements

Education:

• High school diploma

Experience:

• Medical billing/medical receptionist experience preferred

Skills:

• Basic computer skills

• Detail oriented

• Exceptional customer service and phone etiquette

Certifications:

• BLS certified through the AHA within 90 days of hire