Loan Operations I presso Napoleon State Bank

Description

Position Summary: Handles back end loan operation activities and completes loan files to ensure they meet auditor and examiner standards set by the bank. Specific duties expected to be performed are shown below:

Responsibilities and Accountabilities:

• Put all loans on the designated system (s)
• Scan and Image loan documents.
• Files are expected to be completed per NSB standards that are designed to fulfill expectations of auditors and examiners.
• Assist with maintenance of transfers and recurring payments
• Types and mails approval and denial letters to applicants as directed by lenders.
• Expected to maintain Consumer, Mortgage, and Commercial files as requested by Supervisor or Department Leaders.
• Track required documents for each loan type
• Files UCC’s
• Assist with escrow related information and maintenance
• Assists lenders and lending customers as needed.
• Assists with answering phone calls and direct to appropriate area
• Processes all payment books for department.
• Other duties as assigned

Competencies:

•  Customer Service
•  Time Management
•  Detail Orientation
•  Problem Solving

Requirements

Role Qualifications:

Education/Experience

•  Desire two years banking/related job experience; or minimum one year banking and/or training (desire Customer Service Representative background); or equivalent combination of education and experience; or One year certificate from college or technical school.

Other Skills and Abilities

•  Oral/Written communication skills
•  Maintain confidentiality of customer information
•  Decision-making skills

PERFORMANCE MEASURES:

•  Quality and accuracy of work performed
•  Reliability, friendliness, thoroughness and timeliness of services provided
•  Adherence to Bank policy and Federal and State Regulatory requirements
•  Participation in training and appropriate professional developments
•  Appropriate attendance record and punctuality
•  Professional work place appearance and conduct
•  Meets or exceeds goals as pre-established by VP of Lending and Loan Operations Supervisor that are aligned with the strategic plan

WORKING CONDITIONS:

Work is performed largely within the Bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration required. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally during normal business hours. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees. Occasional travel between offices may be required. Must be able to lift and move up to 20 pounds of office supplies and equipment. Some bending, turning, and twisting required.

GENERAL NOTICE:

This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.

This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change.