- Professional
- Ufficio in Woodbury
Job Summary
Employment Type
State
City
What You Do
• Excel in delivering the café customer experience and motivating the café team.
• Ensure a vibrant Café by delivering on our commitment to presentation and cleanliness.
• Keep a full and clean bake case throughout the day through the effective use of prep sheets.
• Prepare for and effectively execute all product limited time only launches.
• Review category sales, inventory quantities and product waste reports to maximize our sales and profitability.
• Follow café ordering practices for a diverse product mix.
• Ensure quality standards in preparation and presentation standards of beverages and food.
• Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to ensure operational excellence and to improve team member performance.
• Support the café team using company provided training and coaching tools.
• Demonstrate operational excellence to maximize efficiency.
• Ensure compliance with café standards as it pertains to safety, customer communications and all store operations.
• Communicate with the store and café team respectfully and in a timely manner, sharing key issues and messages.
• Support the café market leader in their management of your team.
• Support the café market leader in their initiatives both within your café, and within those of others in your market.
Knowledge & Experience
• Passionate about the café business and have excellent standards of service.
• Ability to communicate effectively and comfortably.
• Understand the café business and impact of ordering and sales upon results.
• Experience building collaborative and productive working relationships at all levels.
• Can empathize with and understand people.
• Deliver honest and constructive feedback.
• Can solve problems through good decision making and knows when to take partnership.
Expected Behaviors
• Prioritize customer experience above all else.• Achieve consistent results and profitability.
• Demonstrate collaboration and ability to adjust style to meet individual needs.
• Provide clear direction, monitor progress and provide appropriate feedback.
• Motivate a team of people through engagement and focused dialogue.
• Open to feedback and can reflect on this insight to develop and grow.
• Show adaptability and work with a sense of urgency all the time.
• Self-aware and understand how your actions impact others.
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