Team Leader- M&E presso American Express Global Business Travel (Amex GBT)

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You’ll Do on a Typical Day

• Leading and mentoring an operation team of event managers, meeting planners, coordinators
• Manage multiple meetings individually and support / coach the meeting planners and coordinators to complete events and meeting programs to delivery best result
• End-to-End Meeting Services includes, but is not limited to:
• Ongoing key client contact – act as the key client contact for the operation team including proposal creation and presentation, contracting, regular WIP reviews, ongoing engagement and blocking issue as needed
• Source, Negotiate, Contract and Manage all vendors / suppliers for the meeting on client’s behalf and ensuring quality services at efficient rates
• Build and Manage critical path for event(s) including key dates internally and externally
• Build, design and manage all aspects of the program (F&B, activities, transport, theme etc.,)
• Facilitate all supplier payments including regular reporting on fund movements
• Build and manage the initial, negotiated, working and final budgets throughout the program in an accurate and timely manner
• Meet all deliverables, SLA’s and compliance policies, both internally and externally
• Maintain served stakeholder engagement for overall program performance
• Prepare and Present regular account updates to both the program manager and client, including but not limited to: Program Dash boards, Team Quarterly Review, etc.
• Promote Amex M&E preferred meeting suppliers, achieve preferred supplier adoption rate

What We’re looking for

• Diploma or Degree or equivalent experience in hospitality, tourism, marketing or a related field
• Minimum 10 years validated Corporate Meeting or Event Management experience preferably in serving multinational healthcare or professional service or financial industry customer.
• Strong leadership and coaching experience to lead teams physically or virtually.
• Ability to work with the corporate clients to develop complex programs, including destination selection, site inspections, negotiations, costing and onsite management through final billing.
• Ability to work within budgetary parameters, meeting critical deadlines, and handle multiple projects.
• Excellent communication skills, written, oral and interpersonal are crucial with ability and present and engage at a senior customer level.
• Consistent track record in account management roles in addition to Operations is considered an advantage.
• Knowledge / Experience in Group Air, Transient Ticketing considered an advantage.
• Candidate should be flexible, detail oriented and able to work under pressure.
• Proficient in Microsoft software including Word, Excel and PowerPoint applications.
• Proficient in Events Software, i.e., Cvent, Meetings Central or similar
• Estimated travel – approximately 40%

Location

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!