
Senior head of operations & retail transformation presso Mountain Warehouse
Mountain Warehouse · London, Regno Unito · Hybrid
- Senior
- Ufficio in London
Key Responsibilities
- Lead and manage all retail operations globally, ensuring consistency and excellence in service delivery.
- Develop and implement operational strategies that align with business objectives and drive efficiency.
- Ensure compliance with company policies, industry regulations, and legal requirements across all retail locations.
- Drive operational excellence and standardisation across retail stores to enhance performance and customer experience.
- Lead transformational change initiatives to improve agility, innovation, and long-term sustainability within the retail function.
- Drive commercial performance by optimising store profitability, cost efficiency, and revenue generation.
- Analyse key financial and sales data to make informed decisions that support business growth and sustainability.
- Develop and implement strategies to enhance customer experience, increase footfall, and improve conversion rates.
- Ensure stores operate in a commercially viable manner while maintaining high service standards.
- Take full ownership of cost management, ensuring operational budgets are adhered to and optimised.
- Identify opportunities for operational efficiencies, negotiating with suppliers and vendors to drive cost savings.
- Work closely with finance teams to monitor and report on operational expenditure.
- Produce clear KPI reporting for retail performance, providing data-driven insights for strategic decision-making.
- Design and implement high-standard retail processes that drive consistency and operational efficiency across all locations.
- Establish best practices that enhance productivity and reduce costs while maintaining high service levels.
- Ensure continuous improvement and adaptability of processes to align with business objectives.
- Identify areas for process improvements to enhance efficiency, reduce costs, and improve customer experience.
- Lead and manage various retail improvement projects, ensuring successful execution and measurable results.
- Collaborate with cross-functional teams to drive innovative solutions and cost-saving initiatives.
- Lead transformational change initiatives that drive efficiency, innovation, and long-term retail success.
- Foster a high-performance culture focused on adaptability, continuous improvement, and operational excellence.
- Influence and inspire teams at all levels to embrace change and new ways of working.
- Act as a strategic thought leader, ensuring the retail function evolves with industry trends and business needs.
- Oversee the maintenance and facilities management of all retail locations, ensuring stores operate in a safe, functional, and visually appealing manner.
- Manage utilities and energy consumption, identifying opportunities for cost reduction and efficiency.
- Ensure all stores comply with health and safety regulations and implement best practices to maintain a safe environment for employees and customers.
- Work with external vendors and internal teams to ensure smooth facility operations and swift resolution of maintenance issues.
- Take full ownership of cost management related to maintenance and utilities, ensuring budgets are adhered to and optimised.
- Develop and implement ESG strategies within the retail environment, ensuring alignment with the company’s sustainability goals.
- Drive energy efficiency, waste reduction, and sustainability initiatives within retail operations.
- Monitor and report on ESG performance, setting targets for continuous improvement.
- Act as the key point of contact for retail operations, liaising with directors, senior management, and key stakeholders to align strategies and goals.
- Provide leadership, guidance, and support to regional retail operations teams.
- Foster a culture of collaboration, innovation, and continuous improvement across global retail operations.
We would like to meet someone who is
- Proven experience in a senior retail operations leadership role within a global or multi-site retail environment.
- Strong background in retail maintenance, utilities management, ESG implementation, and cost control.
- Expertise in health and safety compliance within retail operations.
- Strong commercial acumen with the ability to drive profitability and cost efficiencies.
- Extensive experience leading transformational change and process improvements. with a proficiency of Project management methodologies and tools.
- Excellent stakeholder management skills with the ability to present and influence at all levels.
- Strong commercial acumen and ability to drive efficiencies while maintaining high standards.
- Ability to develop and execute strategic operational plans in line with business objectives.
- Strong analytical skills with a data-driven approach to decision-making.
- Excellent leadership, communication, and negotiation skills.
- Experience in managing a team and developing talent within retail operations.
Benefits
- Competitive salary and benefits package
- Hybrid working, 3 days in London based office & 2 working from home
- Holiday allowance
- 50% staff discount & 25% for family and friends
- Pension scheme