Support Services Agent (Farnborough, England, United Kingdom) presso QinetiQ Security & Defence Contractors

Package:  Competitive Salary + Benefits

Role ID:    SF18658

Are you ready to be part of the future? At QinetiQ, we’re not just imagining tomorrow we are creating it. From cutting edge defence technology to ground breaking innovations our mission is to empower and protect lives. Join us as a Support Services Agent at our Farnborough site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds.

The Role

As a Support Services Agent you will be responsible for providing first-line technical support for the organisations internal users across both legacy on premise and modern Azure/cloud-based environments.

Day-to-day, you will respond to incidents, service requests and general IT queries with a focus on high-quality customer centric service delivery.

Your responsibilities will include:

• Providing first-line support via phone, email, remote tools and IT service Management tools for IT-related incidents and service requests
• Troubleshooting hardware, software, network and account-related issues
• Managing the lifecycle of the corporate iPhone and iPad estate
• Escalating complex issues to Senior Support Service Agents or 2nd/3rd line teams as appropriate
• Providing clear, friendly and professional communications to users of varying technical abilities
• The documentation of steps taken to resolve issues contributing to the knowledge base

Essential experience of the Support Services Agent:

• Excellent communication and interpersonal skills
• Previous experience working in an IT support role
• Working knowledge of Microsoft Windows and Office 365
• The ability to use ITSM and remote support tools
• Previous experience of Active Directory / Azure AD account administration

We value difference and we don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you. 

This role is 37 hours per week based at our Farnborough site. This role is fully on-site with shift patterns.

Farnborough

At our Farnborough site exciting work takes place at our state-of-the-art facility, with high-energy laser technologies, our 5m pressurised wind tunnel which has a simulation capability that is unique in the UK and our large research and development projects is a real hub of creativity, research and innovation. Join our talented teams of Engineers, IT & Cyber Specialists, Project Managers, Group Functions Teams and many more to provide future defences in the UK.

Why Join QinetiQ?

As we continue to grow into new markets around the world, there’s never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges.

As a QinetiQ employee, you’ll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you’ll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture.  www.qinetiq.com/en/careers/life-at-qinetiq

Our Benefits

• Matched contribution pension scheme, with life assurance
• Generous holiday allowance, with the option to purchase additional days
• Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance
• Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more
• We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme
• Volunteering Opportunities - helping charities and local community

Our Recruitment Process:

We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels value, heard, and supported.  If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments.

Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which mean factors such as nationality or previous nationalities may affect the roles that you can be employed in.

Please note that all applicants for this role must be eligible for SC clearance, as a minimum.

UKSV National Security Vetting Solution: guidance for applicants - GOV.UK (www.gov.uk)