
- Senior
- Ufficio in London
Position Overview – UK Specialist – WEM Specialist
Key Responsibilities & Experience Required
- Demonstrate how Sabio creates value for Prospects, Customers and Partners
- Increase the “win rate” when Sabio is in competitive situations
- Drive increased business volume for the specific function / team you are in
- Support the Regional Specialists and Sales teams in acquisition of new customers and development of existing customers
- Ensure Sabio’s Propositions / Market offers are fresh, relevant and interesting to customers
- Remain an expert in their domain specific area (e.g. technology / product)
- Deliver billable consulting expertise to clients
- Act as an interlock for the other business units in their respective field
- Support and drive the definition and documentation of best practice for your domain specific area(s)
- Motivate and excite others in relation to their domain specific area(s)
- Define Continuous Service Improvements to reduce / prevent the business from making the same mistakes
- Spending time with Customers and Specialist / Sales teams
- Sales enablement to help pitch, position and qualify to Customers and Prospects
- Creation and sharing of best practice content, collateral (inc. use cases) and demos
- Providing governance for the approved portfolio, ensuring any deviation is captured and reviewed
- Supporting marketing and advertising through webinars and other events.
- Regular, concise and clear communication to the entire business
- Training and development of the regional Specialist (and Sales) teams
- Regularly assessing financial and strategic performance of propositions in line with Sabio targets
- Tracking key deal wins (especially for newly introduced propositions) to ensure they are on track and that we can learn and reiterate
- Demo – Organising, defining, coordinating and producing demos for internal business areas and customers
- Automation – Driving forwards the automation of business processes, propositions and data set to increase efficiency and reduce effort.
- Commercial (Sales) – Win themes, Domain specific evangelism, requirements discovery, customer relationship building
- Regional Specialist – Working as part of an extended team on key or large bids, augmenting and support regional Specialist where knowledge in the regional teams is limited, developing new business areas in a region before upskilling the regional team, regular market and positioning updates, creation of complex demos
- Marketing – Communicating Sabio proposition to the market, thought leadership content related to domain knowledge, Sabio differentiation and competitive understanding
- Product Development – Information on market trends and customer needs
- Professional Services – Creating propositions / market offerings based on latest approaches to delivery and implementation
- Managed Services – Creating propositions / market offerings based on latest approaches to support and managed services
- Be the ‘Go To’ person within the UK Specialist and the wider UK Commercial organisation for opportunity and technology related queries pertaining to the WEM proposition, particularly with regards to Analytics and Quality tooling, however WFM experience would be advantageous.
- Be the in-Country Subject Matter Expert across the following:
- Technologies
- Verint WEM suite
- Genesys WEM suite
- Amazon FCS
- Additional new partners or products as dictated by Sabio proposition
- Analytics and Quality
- Data Interpretation and Insights
- Operational Impact and Best Practice
- Working closely (as necessary) with the Solutions Group and PS specialists on WEM, Data & Analytics.
- Be able to clearly and concisely illustrate the business benefits of Sabio’s solution offers, as well as provide clear, ROI-driven business cases which deliver commercial benefits , operational enhancements, and agent productivity / experience benefits
- Working closely (as necessary) with the Solutions Group and PS specialists on WEM, Data & Analytics.
- Collaboration and Enablement
- Be responsible for defining, and updating, a core enablement plan for all UK Specialist team members, allowing them to learn and self-serve the Sabio WEM proposition
- Provide regular updates on the proposition, offer changes, new products, vendor engagement and training strategies
- Opportunity Management and Quality gatekeeper
- Be a point of contact for all WEM-related opportunities, be they New Business / Client Management / RFP opportunities, and act as the resident expert to support the wider team as and when asked, and act as a quality gate for WEM-related pricing and solution design
- Ongoing Insight and Optimisation for WEM-related solutions
- A portion of time will be allocated (and priced into Solution sales) to allow for this individual to support ongoing interactions with Customers to ensure they take advantage of new features or insights to continue to drive value and engagement with the solutions we provide. primary type of billable work is likely to be high value consultancy where the customer needs strategic, or product specific advice and the holder of this role is the best placed person in the business to help the customer.
- Technologies
Desirable skills, experience & knowledge
Experience in both Specialist and Operations / Delivery of the WEM platforms Sabio sell, and support is critical for this role.
Measurement
- Customer value:
- Total measured customer value created
- Penetration of portfolio in customer base
- ROI referenced case studies
- Number of new clients
- Expertise:
- Partner profile
- Domain specific certifications in business
- Commercial Performance:
- Pipeline and conversion rate
- Bookings performance for a specific area of the portfolio
- Revenue performance for a specific area of the portfolio
- Average day rate sold
- Services delivery utilisation
- Consultancy:
- Billed days / value
Benefits
Benefits may include:
Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year- (this includes three Sabio days)
LinkedIn Learning
Plus many more! (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.