- Professional
- Ufficio in Birmingham
To handle own caseload of pre-litigated NIHL claims, in a supported team environment. To manage and progress claims to conclusion or the point of litigation. In accordance with appropriate strategies to secure desired outcomes for clients at appropriate levels of profitability.
The File Handler is required to have experience of NIHL / Military Disease Claims and to demonstrate an ability to deal with a caseload of pre litigated claims. The successful candidate will undertake a variety of tasks on pre-litigated files to ensure all Client KPI’s and SLA’s are met. This role would be ideal for a candidate who is looking for experience running their own caseload.
The File Handler is required to have experience of NIHL / Military Disease Claims and to demonstrate an ability to deal with a caseload of pre litigated claims. The successful candidate will undertake a variety of tasks on pre-litigated files to ensure all Client KPI’s and SLA’s are met. This role would be ideal for a candidate who is looking for experience running their own caseload.
Key Accountabilities
- Maintain a caseload of approximately 250 files
- Reviewing documents and preparing reports
- Reviewing evidence (including medical / personnel records)
- Sending out Initial Letters and completing initial file opening procedures upon receipt of new files
- Companies Searches and ELTO Searches
- Director searches and letters
- Instructions to investigators
- Telephone/email chasers to claimant solicitors, insurance companies and brokers for HMRC Schedule, medical evidence, mandates and updates.
- General admin including diarising dates
- Conducting investigations with Insured / obtaining witness statements
- Research
- Drafting generally
- Dealing with routine correspondence
- Liaising with and taking instructions from Insurers and Insureds
- To ensure compliance with the SRA Standards & Regulations
- Adhere to the Keoghs Values
Experience, Skills and Qualifications
Desirable:
- Awareness and understanding of file handing processes for disease claims
- Basic understanding of all stages of the pre litigation process for disease claims
Essential:
- Technically proficient in dealing with disease cases, NIHL as a minimum
- Effective negotiator
- Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.
- Ability to use own initiative, self-organise and self-prioritise
- Ability to maintain concentration and pay attention to detail
- Good listening and communication skills
- Ability to self-organise and self-prioritise
- Ability to work under pressure and to target
Benefits
- Davies Incentive Plan
- 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
- Simply Health Care Cash Plan
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
- Death In Service – after 1 years’ service
- Pension Contribution based 5% Employee / 3% Employer
- Employee Resource Groups
- Employee Volunteering Programme
- Cycle to Work Scheme*
- Tech Scheme*
- Season Ticket Loan*
- Gym Flex*
- Access to Online Discount Sites
- Discounted Gourmet Society Membership
- Discounted Tickets for Merlin Attractions nationwide
- Discounts at local retail outlets
*after successfully completing probation
