Call Center Representative/Call Agent I presso MemorialCare Health Services

%3Cp class=%22MsoNormal%22 style=%22background-color:white;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3ETitle:%26nbsp;%3C/strong%3ECall Center Representative/Call Agent I%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3ELocation:%26nbsp;%3C/strong%3EFountain Valley%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3EDepartment:%26nbsp;%3C/strong%3ENavigation Center%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3EStatus: %3C/strong%3EFull-Time/%3C/span%3E%3C/span%3E%3Cspan style=%22color:black;font-family:Arial, sans-serif;font-size:9pt;%22%3EPredominantly Remote%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;font-family:Arial;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:Arial, sans-serif;font-size:9pt;%22%3E%3Cstrong%3EShift:%26nbsp;%3C/strong%3E8 hrs shifts/Variable%26nbsp;%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3EPay Range:%3C/strong%3E%26nbsp;%2422.50/hr - %2431.57/hr%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3ENOTE:%26nbsp;Must be available to work 1 Saturday/Sunday per month after training period.%26nbsp; Shifts rotate and vary between the hours of 7am-9pm.%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:107%;%22%3EMemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare%27s recognition as a market leader and innovator in value-based and other care models.%3Co:p%3E%3C/o:p%3E%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22margin-bottom:0in;%22%3E%3Cspan style=%22font-family:arial, helvetica, sans-serif;font-size:12px;%22%3E%3Cspan style=%22line-height:107%;%22%3EAcross our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability.%26nbsp;Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3E%3Cu%3EPurpose Statement / Position Summary%3C/u%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;mso-margin-bottom-alt:auto;mso-margin-top-alt:auto;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3ETo be the first reliable point of contact for Patients, Families and Providers. Providing the Simply Better MemorialCare Experience in every interaction with guests and colleagues.%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;margin-bottom:9.0pt;mso-margin-top-alt:auto;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3E%3Cstrong%3E%3Cu%3EEssential Functions and Responsibilities of the Job%3C/u%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraph%22 style=%22background-color:white;margin-left:.25in;text-indent:-.25in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E·%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EDeliver the Simply Better MemorialCare Experience in every interaction with Patients, Families, Providers and Colleagues.%26nbsp;%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraph%22 style=%22background-color:white;margin-left:.25in;text-indent:-.25in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E·%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EPrioritize service and customer experience within each interaction.%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraph%22 style=%22background-color:white;margin-left:.25in;text-indent:-.25in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E·%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EEnsure unforgettable guest experiences through unmatched service.%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraph%22 style=%22background-color:white;margin-left:.25in;text-indent:-.25in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E·%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EDemonstrates strong guest-focused engagement over the phone, email, and chat.%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraph%22 style=%22background-color:white;margin-left:.25in;text-indent:-.25in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E·%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EDemonstrates effective communication, interpersonal, written and verbal skills.%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraph%22 style=%22background-color:white;margin-left:.25in;text-indent:-.25in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E·%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EStrong organizational skills.%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraph%22 style=%22background-color:white;margin-left:.25in;text-indent:-.25in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E·%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EMust be able to multi-task and maintain calm demeanor.%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraph%22 style=%22background-color:white;margin-left:.25in;text-indent:-.25in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E·%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EMust possess problem resolution and follow through skills.%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraph%22 style=%22background-color:white;margin-left:.25in;text-indent:-.25in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E·%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EKnowledge of managed care and the business segments.%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraph%22 style=%22background-color:white;margin-left:.25in;text-indent:-.25in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E·%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EKnowledge and ability to schedule reservations for patients/family.%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraph%22 style=%22background-color:white;margin-left:.25in;text-indent:-.25in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E·%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EBe at work%26nbsp;%3Cu%3Eand%26nbsp;%3C/u%3Ebe on time.%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraph%22 style=%22background-color:white;margin-left:.25in;text-indent:-.25in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E·%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EFollow company policies, procedures and directives.%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraph%22 style=%22background-color:white;margin-left:.25in;text-indent:-.25in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E·%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EInteract in a positive and constructive manner.%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoListParagraph%22 style=%22background-color:white;margin-left:.25in;text-indent:-.25in;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E·%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp;%26nbsp; %3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EPrioritize and multitask.%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;margin-bottom:9.0pt;mso-margin-top-alt:auto;vertical-align:middle;%22%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E%3Ci%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EPlacement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities.%26nbsp;%3C/span%3E%3C/i%3E%3C/span%3E%3Cspan style=%22background-color:white;color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E%3Ci%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3EHealth and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...%3C/span%3E%3C/i%3E%3C/span%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E%3Ci%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;%22%3ECheck out our%26nbsp;%3C/span%3E%3C/i%3E%3C/span%3E%3Ca target=%22_blank%22 rel=%22noopener noreferrer%22 href=%22https://careers.memorialcare.org/benefits%22%3E%3Cspan style=%22color:#045fab;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E%3Ci%3EMemorialCare Benefits%26nbsp;%3C/i%3E%3C/span%3E%3C/a%3E%3Cspan style=%22color:black;font-family:%27Arial%27,sans-serif;font-size:9.0pt;%22%3E%3Ci%3Efor more information about our Benefits and Rewards.%3C/i%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22background-color:white;vertical-align:middle;%22%3E%3Cspan style=%22color:black;%22%3E%3Cspan style=%22mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-fareast-font-family:%27Times New Roman%27;%22%3E%3Cstrong%3E%3Co:p%3E %3C/o:p%3E%3C/strong%3E%3C/span%3E%3C/span%3E%3C/p%3E

Experience

·        1-2 years customer service experience or other related guest-focused engagement preferred.

·        Call center experience necessary in a fast-paced setting.

·        Excellent computer and typing skills are necessary. Use and knowledge of Windows, Microsoft Office, and Outlook (operates PC with speed and accuracy)

·        Some medical terminology preferred.

·        Spanish speaking a plus.

 

Education 

·        High School diploma, GED required.

 

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