Revenue Cycle Coordinator (Financial Counseling) - Self-Pay, Analytics & Revenue Cycle Counseling (SPARC) - Patient Access Management (PAM) - Patient Financial Services (PFS) presso University of Iowa Health Care

%3Cp%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EIowa Health Care department of Patient Financial Services is seeking a Revenue Cycle Coordinator (RCC)-Financial Counselor for a supervisory position that may have 8-15 direct reports and will serve as a resource for external customers: patients, patient families, insurance contacts, etc; as well as internal customers. Team members are divided among our sub-teams (i.e. Pre-Authorization; Patient Billing Services; Financial Counseling; Physician and Hospital A/R Management {PHARM}; etc). This opening is within our Financial Counseling Team.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3C!-- pagebreak --%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EThe RCC-Financial Counselor will support our %26ldquo;Service Excellence%26rdquo; standards to all our customer groups by demonstrating compassion, empathy, and respecting patient rights.%26nbsp; They will assist their direct reports in the coordination of financial assistance activity in collaborative efforts with internal services and patient billing units.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3C!-- pagebreak --%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EThe RCC-Financial Counselor will ensure their direct reports utilize tools and processes to make independent decisions and maintain a high level of integrity regarding patient rights. The RCC-Financial Counselor must have a demonstrated ability to prioritize, multi-task %26amp; quickly change focus in fast-paced team environment.%26nbsp;%26nbsp; You will be expected to provide accurate and comprehensive information (verbally and in writing) to staff, patients, outside agencies and various administrative and management personnel regarding all third-party interactions, patient billing and customer service activities.%26nbsp; %3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3C!-- pagebreak --%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Co:p%3E%3C/o:p%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EThis position is primarily a combination of remote and onsite (hybrid) work locations.%26nbsp; Remote work must be performed at an offsite location within the State of Iowa.%26nbsp; Training will be held either on ONSITE at the HSSB building or via zoom, with location and length of training determined by the supervisor.%26nbsp; Remote eligibility will be evaluated upon a satisfactory job training opportunity.%26nbsp; Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3C!-- pagebreak --%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Co:p%3E%3C/o:p%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EIowa Health Care%26mdash;recognized as one of the best hospitals in the United States%26mdash;is Iowa%27s only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.%26reg;%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3C!-- pagebreak --%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cstrong%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EWE CARE Core Values:%3C/span%3E%3C/span%3E%3C/strong%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Co:p%3E%3C/o:p%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EWelcoming - We have an environment where everyone has a voice that is heard; that promotes the dignity of our patients, trainees, and employees; and allows all to thrive in their health, work, research, and education.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Co:p%3E%3C/o:p%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EExcellence - We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Co:p%3E%3C/o:p%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3ECollaboration - We collaborate with health care systems, providers, and communities across Iowa and the region as well as within our UI community. We believe teamwork%26mdash;guided by compassion%26mdash;is the best way to work.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Co:p%3E%3C/o:p%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EAccountability - We behave ethically, act with fairness and integrity, take responsibility for our own actions, and respond when errors in behavior or judgment occur.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Co:p%3E%3C/o:p%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3ERespect - We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Co:p%3E%3C/o:p%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EEmpowerment - We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3C!-- pagebreak --%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cstrong%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EPosition Responsibilities:%3C/span%3E%3C/span%3E%3C/strong%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3ESupervise work of Revenue Cycle Representatives and serve as a payor expert and technical resource.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EDevelop new and current staff through training to improve revenue cycle (financial counseling) knowledge; work with staff to suggest additional options to resolve patient account inquiries. %3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3ECoordinate with clinical department leaders, medical staff and hospital coders to develop treatment plans of care for financially unsecure patients. %3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EProvide assistance in educating department leaders, medical staff and other UI Health Care employees on internal policies, changes, and processes such as UI Health Care%26rsquo;s Patient Access Policy and Pre-Service Charge Adjustment Review Team (CART).%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EPrepare and submit Pre-Service CART forms as well as facilitate Pre-Service CART process.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3ECollaborate with Payor Relations on new agreements for underinsured patients. %3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EVerify benefits and provide financial counseling to patients and families to ensure they are advised of their financial obligations, with appropriate financial arrangements made according to the hospitals financial policy. %3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EUse knowledge of Current Procedure Terminology (CPT) to generate self-pay and insured estimates for one-time services and treatment plans via the Epic Estimator. Use attention to detail when verifying benefit information from insurance websites as well as Real Time Eligibility (RTE) queries. %3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EProvide financial counseling via phone and/or in-person based on the patient%26rsquo;s liability and ability to pay. %3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EAdvise patients and/or family members about their healthcare accounts, collect appropriate self-pay balances, establish payment arrangements, screen and link patients to the available funding sources such as: Medicaid, COBRA Subsidy program, Immergruen, Healthcare Marketplace, Payment Plans, and external Financing Options.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EScreen patients, educate and facilitate application process for UI Health Care%26rsquo;s internal financial assistance program prior to receiving care.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EIdentify and assist patients who are unable to pay their estimated liability or who have existing balances. %3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EIdentify %26amp; report undesirable trends and reimbursement modeling errors or underlying causes of incorrect payment; review allowed variances from third party payers. %3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EBe expected to maintain a high-level of accuracy to meet productivity and quality requirements.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EIdentify trends and/or work processes for potential process improvements. %3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EReview and analyze report data to provide status updates to leadership. %3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3ECommunicate with providers, payers, patients, internal departments, co-workers and Coordinator%26rsquo;s to resolve issues and take appropriate actions.%26nbsp;%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3C!-- pagebreak --%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cstrong%3EClassification Title%3C/strong%3E: Revenue Cycle Coordinator (Financial Counseling)%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3C!-- pagebreak --%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cstrong%3EDepartment:%3C/strong%3E%26nbsp; Patient Financial Services (SPARC)%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3C!-- pagebreak --%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cstrong%3EPay Grade:%3C/strong%3E 3B%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EAdditionally a 5% high%26minus;intensity, high%26minus;volume patient contact stipend for the work performed on a daily basis on the Financial Counseling Team. If you leave this unit for a Revenue Cycle Representative position in another unit or move to a different job class, the 5% amount you received for the high%26minus;intensity, high%26minus;volume patient contact stipend will be deducted from your base salary.%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3C!-- pagebreak --%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cstrong%3EPercent of Time:%3C/strong%3E 100%%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3C!-- pagebreak --%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3Cstrong%3ELocation:%26nbsp; %3C/strong%3EHospital Support Services Building (HSSB)%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Co:p%3E%3C/o:p%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EThis position is primarily a combination of remote and onsite (hybrid) work locations.%26nbsp; Remote work must be performed at an offsite location within the State of Iowa.%26nbsp; Training will be held either on ONSITE at the HSSB building or via zoom, with location and length of training determined by the supervisor.%26nbsp; Remote eligibility will be evaluated upon a satisfactory job training opportunity.%26nbsp; Per policy, work arrangements will be reviewed annually and must comply with the remote work program and related policies and employee travel policy when working at a remote location.%3C/span%3E%3C/span%3E%3Co:p%3E%3C/o:p%3E%3C/p%3E%0A%3Cp style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3E%3C!-- pagebreak --%3E%3C/span%3E%3C/span%3E%3C/p%3E%0A%3Cp%3E%3Cstrong%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EEquipment:%3C/span%3E%3C/span%3E%3C/strong%3E%3C/p%3E%0A%3Cul%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Co:p%3E%3C/o:p%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EOnsite %26ndash; The department will provide a workstation which contains 3 (three) monitors, laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies can be found in the supply closet.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3EHybrid %26ndash; while working onsite, the department will provide a workstation which contains 3 (three) monitors, a laptop/power cord, docking station/power cord, keyboard, mouse, headset, and desk supplies. When working offsite, the employee will take their laptop/power cord to carry back and forth, a second docking station/power cord to keep offsite. Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, a keyboard, a mouse, and provide a screen shot of the domicile internet speed (minimum 30mb download and 10mb upload) and a picture of the office setup.%3C/span%3E%3C/span%3E%3C/li%3E%0A%3Cli style=%22font-family: Arial;%22%3E%3Cspan style=%22font-size: 12px;%22%3E%3Cspan style=%22font-family: arial, helvetica, sans-serif;%22%3ERemote - when working offsite, the department will provide the employee a laptop/power cord, docking station/power cord, headset. Prior to working offsite, the employee, at their own expense, will need to supply 2 (two) monitors, a keyboard, a mouse, and provide a screen shot of the domicile internet speed (minimum %3Cspan style=%22text-align: justify; text-indent: -0.25in;%22%3E30mb download and 10mb upload%3C/span%3E%3Cspan style=%22text-align: justify; text-indent: -0.25in;%22%3E) and a picture of the office setup.%3C/span%3E%3C/span%3E%3C/span%3E%3C/li%3E%0A%3C/ul%3E

Education Required:

• Bachelor’s degree or equivalent education and experience in a financial, medical billing, coding and/or revenue cycle environment(s). 

Experience Requirements:

• Minimum 12 months revenue cycle, health insurance or related customer/patient focused service experience.
• Minimum 12 months supervisory experience.
• Strong attention to detail and proven ability to gather and analyze data and keep accurate records.     
• Proficiency with computer software applications, i.e. Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) or comparable programs and an ability to quickly learn and apply new systems knowledge.
• Demonstrated ability to remain professional while managing difficult situations with callers, customers or patients and able handle complex and ambiguous situations with minimal supervision.
• Self-motivated with initiative to seek out additional responsibilities, tasks and projects.
• Excellent, professional verbal and written communication skills to provide outstanding customer service and support a "Service Excellence" environment working with a professional and patient population.
• Basic knowledge of medical terminology and working knowledge of HIPAA laws and regulations. 

Desirable Qualifications:

• Demonstrated experience collaborating with Quality Assurance and training teams to develop resources and workflows that support the onboarding and continued development of staff.
• Demonstrated ability to maintain or improve established productivity and quality requirements.
• Working knowledge healthcare billing and/or Federal and state assistance programs.

Application Process:

In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” for the submission:

• Resume
• (optional) Cover Letter

Job openings are posted for a minimum of 7 calendar days and may be removed from posting and filled any time after the original posting period has ended. Applications will be accepted until 11:59 PM on the date of closing. 

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.  Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Veronica Clark at [email protected].

Applicant Resource Center:

Need help submitting an application or accepting an offer? Support is available! Our Applicant Resource Center is now open in the Fountain Lobby at the Main Hospital.

Hours:

• Monday 10:00 am – 4:00 p.m.
• Tuesday 10:00 am – 4:00 p.m.
• Wednesday 10:00 am – 4:00 p.m.
• Thursday 10:00 am – 4:00 p.m.
• Friday 10:00 pm – 4:00 p.m.
• Or by appointment - Contact [email protected] to schedule an appointment or just stop by.

Visit the website for more information: Application Resource Center | University of Iowa Health Care 

Candidarsi ora