Guest Operations Associate SNN presso Signature Aviation

Guest Operations Associate - Signature Aviation, Shannon FBO

Part-time, Fixed term contract

Who we are:

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.

Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.

Your new role:

As a key member of our Guest Operations team, you’ll be the first point of contact for our guests and flight crews, delivering a warm welcome and exceptional hospitality. You'll assist with check-ins, escort guests, manage inquiries, and coordinate concierge services such as hotel bookings, transportation, catering, and customs arrangements. Your professional, friendly approach will help create a smooth and memorable experience from arrival to departure.

This role requires strong collaboration with internal teams, external partners, and guests to ensure the accurate and timely handling of services, communications, and transactions. You’ll manage fuel and purchase processing, assist with general administrative tasks, and support guests with any special requests, including luggage assistance, shuttle services, or access to flight planning resources. Promoting our services and updating guest preferences is also part of delivering a personalised experience.

You’ll help maintain clean, safe, and secure facilities while adhering to company policies, operational procedures, and airport security standards. From supporting emergency response protocols to ensuring airside safety—including wing walking, valet support, and equipment handling—you’ll play a hands-on role in ensuring smooth operations. This is a dynamic, guest-focused position requiring flexibility, attention to detail, and a commitment to service excellence.

About you:

Requirements:

• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
• Must be legally authorized to work in the jurisdiction
• Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel.  Ability to pass a color vision test for purposes of inspecting aviation fuel.
• Must possess a valid driver’s license.
• Must be able to exercise good judgment and follow directions/directives from supervisor/management.
• Preferred: Three (3) to six (6) months experience and/or training in aviation, customer service or other related field; or equivalent combination of education and experience and/or training.

Skills:

• Ability to work accurately under pressure in a fast-paced environment
• Strong interpersonal and independent decision-making skills
• Passion for or knowledge of aviation
• Customer service or hospitality experience (preferred)
• Flexible and adaptable approach to work
• Effective multitasking and time management abilities
• Proficient in Microsoft Office (Word, Excel, PowerPoint, etc.)
• Additional languages are desirable

What We Offer

Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall health, wellbeing and that all-important work / life integration.

• Enhanced holiday entitlement – 264 hours per year standard (Pro-rata for part time), 23 + 10 bank holidays (again pro-rata if part-time).
• Company Pension Scheme, with matched contribution up to 6%
• Sickness entitlement (after probation completed)
• Part-funded Private Medical Insurance
• Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
• Specsavers vouchers for free eye test and money towards glasses
• Full access to LinkedIn Learning and ongoing Training & Development Opportunities
• Global Development Scheme Opportunities
• Mentorship schemes
• Recognition programme - performance, going above and beyond, service
• Enhanced Family Friendly Leave Policies