Dynatrace Integration Specialist presso RemoteStar

Job Title: IT Engineer - Dynatrace Integration Specialist

Location: Bengaluru

Work mode: Hybrid

Years of experience: 4+

Key Responsibilities:

• Liaise between the application teams and the Dynatrace platform team for the set-up, implementation and configuration of Dynatrace across all applications.
• Train and help the application teams to configure Dynatrace for new and existing applications, ensuring proper monitoring and performance tracking.
• Guide application teams for
• the development and implementation of synthetic monitoring scenarios to simulate user interactions and identify potential issues before they impact end-users.
• the definition and configuration of alarms to promptly alert relevant teams of any performance or availability issues.
• writing event documentation and incident resolution guidelines
• creation of automatic tickets in the Service Now ticketing system.
• Contribute to the definition of Monitoring Compliancy levels for applications
• Perform Monitoring Compliancy audits and identify opportunities for improving the application monitoring and implement best practices to enhance system reliability and performance.

Qualifications:

• Proven experience with Dynatrace setup and configuration.
• Strong understanding of synthetic monitoring and alarm management.
• Experience with ServiceNow or similar IT service management tools.
• Problem-solving mindset with a focus on continuous improvement.
• Experience in a similar liaison role between application and platform teams.
• Experience in operational application management
• troubleshooting user issues and performing root cause analysis
• identifying recurring issues and ensuring long-term fixes
• expertise in setting up alarming for Dynatrace and Splunk for different applications
• define and fine tune alerts
• integrate Dynatrace alerts in incident management tooling
• Knowledge of ITIL practices and principles.

Soft skills:

• Excellent communication and collaboration skills.
• Ability to work effectively with diverse teams, creating a cooperative environment where ideas and solutions are shared openly.
• project management “light” skills to follow up on tasks, ensure timely completion and efficiently manage multiple tasks and priorities
• Sense of accuracy (in monitoring configuration)
• Be able to provide support and training to application teams with varying levels of technical expertise.