Regional coordinator (Bron, France) presso Home

Purpose of the Job

The Regional Coordinator (RC) serves as the primary point of contact for Advanced Bionics (AB) within a designated region. As the first-line liaison for field teams and bandmasters, the RC plays a critical role in monitoring, supporting, and implementing AB’s regional strategy. The role ensures seamless collaboration between clinical, commercial, and technical stakeholders, fostering strong relationships across the local network while upholding AB's standards of service excellence.

Key Responsibilities

Regional Strategy & Network Development

• Act as the lead contact for AB in the assigned region.

• Develop and maintain a robust professional network with local partners including hospitals, clinics, universities, and schools.

• Contribute to the Sonova Partner Program, supporting business development initiatives and enhancing partner engagement.

• Provide detailed market feedback including competitive insights and regional forecasts.

Support & Technical Expertise

• Provide clinical support in the areas of surgery, audiology, and research.

• Assist in regulatory case management in coordination with relevant stakeholders.

• Offer feedback to the Clinical Engineering and Marketing teams on product-related cases.

• Support product launches and deliver presentations, including RehAB programs.

Training & Engagement

• Animate and support programs in schools, universities, and institutes.

• Represent AB at local events, workshops, and scientific congresses.

• Provide training and education to local professionals, ensuring effective knowledge transfer and capacity building.

Operational & Commercial Support

• Act as a liaison for pharmacy-related topics including delivery processes and public tenders.

• Manage customer support activities related to patient equipment, troubleshooting, and software assistance.

Your profile

Must Have

• Degree in Biomedical Engineering or Paramedical Sciences.

• Minimum 3 years of experience in a biomedical or hospital setting.

• Experience in patient support and direct clinical contact.

• Proficiency in French and English (written and spoken).

• Solid knowledge of MS Office tools, SQL databases, and modern communication platforms.

Nice to Have

• Master's Degree in Audiology.

• Prior exposure to ENT networks or clinical research.

• Experience with cochlear implants, particularly Advanced Bionics products.

• Knowledge of MatLab, statistical software, and public presentation.

• German language skills.

Core Competencies

Personal Competencies

• Strong service orientation and results-driven mindset.

• Excellent self-management, organizational skills, and ability to work under pressure.

• High level of initiative, adaptability, and discipline.

Social Competencies

• Strong interpersonal skills: empathy, active listening, and relationship building.

• Clear and effective communication abilities.

• Demonstrated team spirit, reliability, and trustworthiness.

• Ability to navigate diverse perspectives and foster collaboration.

Professional Competencies

• Solid understanding of cochlear implants and associated fitting and troubleshooting procedures.

• Familiarity with candidacy assessment methods for both adults and children.

• Experience with electrophysiological testing is a plus.

• Capable of teaching, public speaking, and evaluating the effectiveness of training.

• Strong team collaboration with Regional Managers, peers, and support teams.

Work Environment

• Regional role requiring field presence, with regular travel to hospitals, universities, events, and partner sites.

• Dynamic, cross-functional environment interacting with clinical, commercial, and technical teams.