Director / Senior Director of Rider Growth - Global presso Delivery Hero

At Delivery Hero, we believe in delivering more than just food—we deliver experiences. Operating in over 70+ countries worldwide, and headquartered in Berlin, we are one of the world’s leading local delivery platforms, listed on the Frankfurt Stock Exchange since 2017.

Pandora is Delivery Hero’s logistics and rider operations brand, powering the backbone of last-mile delivery across 17 markets in Europe, APAC, and Turkey. As a fast-scaling unit within one of the world’s largest delivery platforms, Pandora drives operational excellence, growth, and innovation in rider experience, fleet management, and logistics technology.

As Director / Senior Director of Rider Growth, you will report into the Senior Director, Logistics and you will own the global rider acquisition, engagement, and retention strategy for Pandora across 17 markets. This is a highly strategic leadership role, blending commercial growth, operational excellence, and organizational leadership at scale.

This role can be based in Berlin or Singapore and you will lead a geographically distributed team of 300+ employees, drive cross-functional collaboration with tech, data science, marketing, and cluster operations, and ensure Pandora’s rider base grows in line with ambitious global targets. 

1. Pandora logistics leadership

Define and lead comprehensive strategies to drive rider acquisition, engagement, and retention at scale.

Growth Strategy Leadership: Define and lead comprehensive strategies to drive rider acquisition, engagement, and retention at scale, ensuring alignment with long-term business goals.

Organizational Impact: Oversee the development of innovative rider growth initiatives, fostering collaboration across marketing, tech, data science, and cluster teams to maximize impact.

Team Leadership: Build and lead a high-performing team, empowering them with clear goals, mentorship, and the tools to execute growth initiatives effectively.

Executive Collaboration: Partner with senior leadership to align rider growth strategies with broader business objectives, ensuring visibility and integration across all company functions.

Market Insights and Adaptability: Stay ahead of industry trends and emerging opportunities, adapting strategies to address market changes and competitive dynamics to maintain leadership in the space.

2. Key Responsibilities / Deliverables :

Rider Acquisition Targets: Deliver year-over-year growth in new riders in line with company targets

Cross-Functional Delivery and : Successfully align and execute cross-functional growth initiatives with stakeholders, resulting in measurable business impact.

Strategic Alignment: Ensure all rider growth roadmaps are fully aligned with executive leadership goals and reflected in quarterly/annual business reviews, with no major gaps in resource planning or prioritization

Operational Excellence: Identify and deliver cost efficiencies in rider recruitment activities. Launch and scale growth programs that meet cost-efficiency benchmarks and quality targets

Talent and Team Capability Outcomes : Develop and sustain a high-performing team with measurable skill-building outcomes, succession pipelines, and consistently high employee engagement scores.

3. Scope of Influence: 

• Geographical scope: Rider growth strategy and execution across 17 markets spanning Europe, APAC, and Turkey.

• Functional scope: Rider workforce planning, acquisition, onboarding, engagement, compliance, and fleet health.

• Team scope: 300+ team members globally, including centralized growth functions and local fleet teams.

• 10+ years of experience in senior leadership roles within e-commerce, logistics, mobility, or other tech-enabled industries.

• Strong people management experience, with a proven track record of leading and scaling large, distributed teams.

• Solid commercial and operational acumen, with experience driving P&L performance and efficiency at scale.

• Consulting background is a strong plus, but not mandatory.

• Highly analytical and data-driven, able to translate insights into actionable business strategies.

• Skilled in stakeholder management and influence, with the ability to work across complex, matrix organizations and engage at C-level.

• Thrives in fast-paced, high-growth environments, balancing strategic vision with hands-on execution.

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application. You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.