Site Support Engineer - Washington presso DXC Technology

Job Description:

Site based Engineer primarily based on a secure site at Washington, with support required as adhoc for Newcastle and Ridsdale.

Due to security clearance requirements, we require a sole UK national who holds or meets criteria for SC clearance.

Main responsibilities:
As an Analyst, you will be supporting the onsite client with desk side support including (not limiting to):

Carrying out Security Audits of all devices holding Data on the network by Scanning and reporting
IMAC’s – Installations, Moves, Additions and Changes
Break-Fix of all in-scope managed devices
Hands and Eyes Support to visually verify the state of managed devices such as servers and network devices
Desktop Support including special project activities as they arise
Supporting the client through project managed tasks – mix of onsite and remote work.

Asset Management & Stock Management
Managing the lifecycle of loan user equipment
Working directly alongside the client managing own workload whilst liaising with other teams or vendors to resolution
Act as a central point of contact for the customer
Software and system fault diagnosis, analysis and fix
Take responsibility for stock used and follow the correct procedures regarding stock management
Proactively keeping the customer updated with problem status at all times
Identifying and reporting risk as appropriate in accordance with the guidelines

This is a full-time permanent position working 37.5-hours per week, Monday - Friday between the hours of 07:00 - 19:00; hours will be agreed at a later time with site lead.

Working as part of the DXC team you will gain access to a large library of training courses and accreditations to help further your skills and development.

We also offer an excellent benefits package including personal pension plan and various other flexible benefits including private medical cover, life insurance and flexible holiday to name a few.

Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason we are only able to progress with applications from British nationals.

Requirements

Must have, or be able to obtain UK GOV Security Clearance at SC level
Full, clean UK Driving License
Proven trouble shooting skills
Previous experience in a similar role with ITIL environment
PC/Desktop Support knowledge including Microsoft Windows XP/7/10/11 onwards

Knowledge and awareness of M365
Excellent communicator both face-to-face & over the phone
Administering Windows ShareFile permissions.
Mobile connectivity (E.g. Android/IPhone)
Knowledge of SCCM
Confident break fix knowledge of HP Workstation, Desktops & Laptops
Must be able to deal productively with a high workload with minimal supervision

Great attention to detail

 

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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