Senior Claims Specialist, Crisis Management presso MS Amlin

Senior Claims Specialist, Crisis Management

Location: London

Contract Type: Permanent

Work Pattern: Full Time and Hybrid

About The Job

• We’re delighted to be recruiting for a newly created Senior Claims Specialist position within MS Amlin’s Crisis Management team. This is a rare opportunity to join a growing area of the business at a pivotal stage, with the chance to help shape the team’s development while being supported by an established, progressive insurer.
• You’ll work alongside a highly collaborative and experienced team, providing an excellent platform for professional growth and development.
• Crisis Management at MS Amlin covers a diverse portfolio, including Marine and Aviation War, Political Violence, Political Risks, Trade Credit, Contract Frustration, Terrorism, and Product Recall. The role offers genuine international exposure, close broker and client interaction, and opportunities for travel.
• You will take responsibility for the proactive handling of claims within authority across Crisis Management classes, ensuring consistently strong outcomes for both clients and the business, while aligning with MS Amlin’s values.
• You will also support the Claims Manager in delivering a first-class claims experience to clients, brokers, and internal stakeholders, in line with MS Amlin’s policies, procedures, controls, and claims philosophy.

What you’ll spend your time doing:

• To handle claims arising from responsible line of business (and arising from other classes where appropriate as per business requirements), from FNOL to settlement, with due consideration of subrogation/contribution where appropriate, to ensure consistent delivery of superior level of claims service and proactive claims resolution.
• To actively monitor claims to ensure early ‘best estimate’ reserves are in place, valid claims are settled promptly with a tight control of costs throughout lifecycle
• To ensure all claims handling responsibilities adhere to MS Amlin procedures, controls and Lloyd’s/FCA/PRA/J-SOX regulatory requirements and individual performance results in green Claims KPIs
• To be a role model and support the claims manager to foster a culture of open communication, collaboration, and continuous improvement -  mentoring and sharing technical expertise with team and junior colleagues to deliver a superior service
• To deputise for claims manager and other senior claims team members, as required and requested.
• To provide specialist knowledge to clients and business to inform better business decisions and help clients prevent and mitigate losses.
• To provide Claims thought leadership and insights, verbally and via formal reporting requirements, through knowledge and analysis of claims data (as well as  providing input reserving process from claims perspective) to facilitate better business decisions
• Build strong relationships and work together with responsible underwriters to create a compelling proposition to attract and retain desired business and provide support, as required, to our client partners
• To maintain and strengthen relationships with peers, brokers and service providers in the market.
• To proactively achieve Claims strategic objective and participate in business modernization to transform current claims proposition towards our vision for a future claims service proposition
• To act as ambassador of our company, raising our profile in the market and proactively strengthening our claims reputation

What we are looking for:

• Service-orientated - passionate about claims resolution and client experience
• Exceptional communication skills – ability to positively influence actions and decisions, collaborate, negotiate confidently and actively listen, both face-to-face and via virtual media.
• Strong ability to build trust and manage relationships with external and internal stakeholders
• Decision-making - proven sound judgement and decision-making capability, even under time-pressure
• Problem-solving – ability to break down complex issues and spot trends.
• High-performance mentality – self-motivated, outcome-driven with energy and determination to succeed in a fast–paced environment of business transformation
• Growth Mindset – desire for continuous improvement of self, team-members and claims service to be their  ‘best version’; actively seeking out ways to modernize and improve our service and being flexible to change in line with our clients’ and business’ evolving requirements

What you’ll need:

Proven experience in managing or handling Crisis Management claims globally, including strong relationships with relevant experts, brokers and co-insurers

• Degree/CII or similar professional qualification (desirable)
• Firm understanding of key principles and practices of London Market
• London Market Claims System & Microsoft Office Knowledge e.g. ECF, Excel
• Account/portfolio management experience
• Willingness to travel and attend client events

We are stronger together because of our common interests and rich differences. You may be the strength we didn’t know we needed. Believe in yourself, and click apply today!

What Can You Expect From Us?

As well as a competitive base salary and performance related discretionary bonus, here is a link to our employee benefits - Benefits of working at MS Amlin | MS Amlin

Hybrid Working

At MS Amlin we operate a hybrid working model to empower our people with flexibility to blend where they work. We value collaboration and believe that we work better together, our teams typically do 3 days a week in the office.

About MS Amlin

MS Amlin is a leading (re)insurer and part of the global MS&AD Group, with operations across Lloyd’s of London, the Middle East, and Asia Pacific. With over 120 years of experience, we support businesses facing complex and demanding risks, providing continuity in an uncertain world. Our expertise covers Property, Casualty, Marine, Crisis Management, Natural Resources and Reinsurance, backed by strong underwriting capabilities and deep sector knowledge. At the core of our claims service is TRUST - Transparency, Responsiveness, Understanding, Solution-driven thinking, and Technical expertise. This defines how we manage claims and build lasting relationships.

We will build a workplace where all talent is welcomed, and everyone has the opportunity to influence how the business works. We have dedicated employee resource groups that support our Diversity, Equity, and Inclusion (DE&I) goals.