Lead Bookseller - FT presso Barnes & Noble
Barnes & Noble · Knoxville, Stati Uniti d'America · Onsite
- Professional
- Ufficio in Knoxville
Job Summary
Employment Type
State
City
What You Do
• Ensure a vibrant bookstore through the flawless execution of bookstore basics, showing a commitment to presentation, commerciality, section detail, localization and sense of theater.
• Demonstrate handselling skills to drive successful campaigns such as Our Monthly Picks, preorders, etc., to establish book prowess and drive sales.
• Develop the bookselling team based on their individual strengths and through engagement and coaching.
• Communicate collaboratively with your cluster commercial support (CCS) to support tailored inventory, consistent local pricing and assortments which reflect your community and customer.
• Ensure the efficient execution of store operations by directing work with timely management of receiving, returns and other day-to-day processes, understanding issues of shrink and expenses when running the store.
• Identify opportunities for continuous improvement in operations, communicating and sharing with your team and cluster to enhance the bookstore experience for both customers and fellow booksellers.
• Communicate collaboratively with your store team and cluster to deliver initiatives that support our booksellers through fair and consistent feedback and respectful accountability.
• Work to better the cluster through operations and the structure.
• Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing), and Café when needed.
• Open and close the building, ensuring the safety of our employees and customers.
Knowledge & Experience
• Solid operational knowledge to run the bookstore.
• Deliver bookselling basics consistently.
• Understand and deliver excellent standards of service.
• Demonstrate good decision making.
• Show confidence.
• Direct work with productive results.
• Has experience in training employees.
• Ability to organize, plan and prioritize workload.
• Able to delegate and to work through others.
• Communicate effectively, collaboratively, and comfortably through and with others.
• Give feedback honestly and respectfully.
Expected Behaviors
• Curious and continues to develop deep knowledge about books and the industry.• Prioritize customer experience above all else.
• Support results and understand financial factors.
• Enjoy working with people and value them.
• Well-organized and manages time efficiently.
• Excited by, adapts well to and thrives in a dynamic and changing work environment.
• Shift gears quickly, prioritize and multi-task.
• Persevere with confidence in the face of adversity and setbacks.
• Use good judgment and make good decisions.
• Exhibit focus and thoughtfulness.
• Remain calm, cool and collected when situations escalate.
• Motivate and recognize each person.
• Take responsibility for own actions.
• Open to feedback and can reflect on this insight to develop and grow.
EEO Statement
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