Casual Customer Service Agent presso Luxaviation

JOB TITLE: 

FBO Customer Service Agent 

DEPARTMENT: 

FBO 

LOCATION: 

Australia 

RESPONSIBLE TO: 

FBO Manager  

DIRECT REPORTS: 

None 

1. Job Purpose 

1. Key Responsibilities 

• Ensure the FBO facility meets all
  ExecuJet standards to deliver a first class
  VIP experience for all customers. 
  This includes the FBO lounge, reception, bathrooms, boardrooms, kitchen, entrance, airside, and associated areas; 

• Develop, implement and ensure customer services to all passengers and guests; 

• Responsible for facilitating the arrival and departure of aircraft and their passengers; 

• Greet and welcome passengers/guests to FBO; 

• Facilitate comfort of passengers/guests and create harmonious atmosphere; 

• Coordinate aircraft servicing in an efficient and timely
  manner; 

• Render personal service to VIP passengers/guests in the FBO; 

• Work closely with Ramp Agents to ensure an efficient and professional service is delivered; 

• Liaise with Ramp Staff / ExecuJet Operations, ExecuJet
  Maintenance and other stakeholders to determine flight details and requirements; 

• Provide FBO customer services as requested by the customer in line with ExecuJet
  standards; 

• Work alongside reception to provide front desk cover as and when required ensuring customer service is prioritized to all guests and passengers whilst ensuring the objectives of reception are met; 

• Required to go to main airport Terminal’s when required to facilitate off site terminal clearance and terminal support; 

• Maintain FBO to the highest standards including but not limited to cleanliness and stock levels,
  in particular before and after movements; 

• Answer questions and advise passengers
  /
  guests concerning flight schedules, hotels, arrival or departure time,
  rest room, snack bar etc. to promote comfort and well-being of all passengers; 

• Assist Ramp agents with tasks such as loading luggage on/off aircraft and vehicles; 

• Guide and escort passengers/guests to/from designated aircraft; 

• Expedite transfer of passengers/guests between aircraft and transportation (e.g. FBO
  /
  limousine service); 

• Manage FBO usage at all times and ensure no unauthorised guest access; 

• Process handling files accurately and in a timely manner; 

• Be well presented at all times; 

• Actively participate in the Companies Occupational Health & Safety (OH&S) and Quality program; 

• Promote safety awareness and to actively encourage open reporting and feedback; 

• Any other ad hoc tasks as may be required by your Manager.