Quality Control Specialist presso Partner Colorado Credit Union

Description

SUMMARY DESCRIPTION

The QC Specialist participates in the daily operations of the Quality Control department, which may include various internal compliance reporting, internal loan audits performing a variety of support duties related to member loan and account relationships, tasks necessary to process GAP refunds and vehicle titles in a timely and accurate manner, and maintenance of and organization of credit union records.

CORE COMPETENCIES

• Process, track and manage GAP refunds as required
• Review paid-off loan report daily, process loan closing information and request electronic lien release(s)
• Gather and send all requested member data in compliance with federal/state subpoenas
• Process Skip-A-Pay requests and Due Date changes, Deferments, CPI and Due Date Update requests
• Process daily outgoing member letters and notices
• Sort and deliver incoming mail bags to proper department
• Assist with safe deposit boxes when needed
• Assist with scanning and indexing of documents
• Assist with filing and other office related clerical work
• Cross-train for department responsibilities to ensure coverage of all department functions
• Adhere to compliance, policies & regulations
• Practice professional written and oral communications
• Other duties as assigned 
• Assist with Credit Report disputes daily
• Assist with Posting Payoffs when needed
• Assist with Processing Subordination Requests
• Prepare required Month-End Reports every month within the first 5 business days
• Assist with VOD requests
• Assist with Loan Audits 
• Release Deed of Trust Liens with its corresponding County
• Assist with all other requests received by the QC Department

Requirements

KNOWLEDGE, SKILL AND ABILITY

• Knowledge of Microsoft Excel, Word
• Demonstrated ability to maintain confidential information
• Ability to organize and implement tasks assigned effectively
• Excellent time management skills, ability to juggle multiple, competing priorities, with strength in identifying and implementing solutions when applicable
• Highly responsive, action and solution-oriented
•  Collaborative personality; work as a teammate 
• Ability to create and maintain positive, constructive employee relations
• Ability to work with all levels of Management
• Must be detailed-oriented
• Ability to work independently and accurately
• Displays professionalism in appearance and demeanor
• Ability to organize and implement tasks assigned effectively

EDUCATION OR FORMAL TRAINING

High school Diploma or equivalent.

Some college or Associates degree preferred.

EXPERIENCE

Minimum 6 months in office/financial setting.

One-year financial institution experience preferred.

COMPENSATION & BENEFITS

Starting hourly rate - $20.67

Being a part of Partner Colorado CU has its benefits. We offer valuable benefits designed for you, your family, and your life. Our plans are cost-effective, convenient and provide ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. There is a potential for Annual Performance Bonus, Medical Plans, Dental, Vision, HSA, 401(k) match, Life/AD&D, Accident, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Identity Theft, Paid Time Off, Paid Holidays, Personal and Professional Development. 

WORKING ENVIRONMENT

In-office attendance is required.

Work Days/Hours: Monday – Friday, 8:30 am to 5:30 pm.

The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth vision, and the ability to adjust focus. 

The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The employee may be required to travel by auto to various branch locations as determined by staff training needs.