New Development Account Manager presso Keystone Pacific Property Management

Description

Keystone Pacific Property Management, LLC is a prestigious Homeowners Association Management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations. 

We have an excellent opportunity for a New Development Account Manager to join our amazing team with an opportunity for growth and development. Please continue to read below!

Summary: The New Development Account Manager provides strategic support to the New Development and Forward Planning teams by overseeing the onboarding of new development communities, leading coordination with builder and developer clients, and partnering with the consulting team on key initiatives. This role is responsible for building and maintaining strong client and industry relationships through regular travel, networking, and professional engagement. The position ensures all activities are executed in compliance with California Department of Real Estate requirements and contributes to Keystone’s long-term growth strategy.

The New Development Account Manager reports directly to the Director of Forward Planning and serves as a key liaison between internal teams, external partners, and executive leadership.

Why Join Keystone? 

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients. 

We provide an environment for people that nurtures leadership, promotes personal success, and rewards those who exceed expectations. 

We are thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive, open feedback, and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer:

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Savings
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday, Half Days/Early office closure before certain major holidays)

Requirements

Essential Job Duties and Responsibilities:

• Schedule and facilitate regular meetings with developers to review the status of closings, bonds, and community turnovers.
• Coordinate and lead meetings with developer sales teams to ensure smooth transitions and deliver an enhanced customer service experience.
• Represent the company by attending industry functions and maintaining active membership in key industry organizations (e.g., BIA, ULI, DRE committees).
• Build and strengthen developer relationships through regular travel, networking opportunities, and client engagement activities, including hosting events and business lunches.
• Create and review community documents, including Architectural/Design Guidelines, Rules & Regulations and any other specialized policies needed.
• Create launch documents, such as the Budget Communication, Turnover Tracking Spreadsheet, and Bond Tracking Spreadsheet.
• Prepare and secure necessary signatures for bank cards and Strongroom authorization.
• Create and manage electronic submittal forms to collect homeowner information efficiently.
• Establish architectural profiles for new communities in compliance with governing documents.
• Submit initial insurance payment requests to developer teams and track reimbursements.
• Audit turnover documentation to confirm accuracy and ensure all records are scanned and archived appropriately.
• Collaborate with the Consulting team on forward planning projects, including the review of construction documents to determine maintenance responsibilities and quantities.
• Manage special projects as assigned, applying independent judgment and ensuring alignment with organizational objectives.
• Practices and adheres to Keystone’s Core Values, Mission, and Vision.
• Performs other duties as assigned by supervisor.

Qualification Requirements: 

• Specialized experience and knowledge with CA Civil Code and Department of Real Estate Regulations 
• Excellent organizational and time management skills. Capable of managing competing priorities.
• Ability to work under tight deadlines and consistently meet deadlines.
• Ability to handle and safeguard confidential and sensitive information.
• Exhibit professionalism, professional attire, and demeanor.
• Demonstrate effective strong verbal and written communication and listening skills.
• Demonstrate effective problem solving, sound judgement, and analytical abilities.
• Must be proficient with computer programs, including Word, Outlook, and Excel.
• Demonstrate organizational skills and ability to independently prioritize daily workload.
• Strong detail orientation and attention to quality. 
• Must work effectively with co-workers and clients.
• Excellent interpersonal skills.

Education and/or Experience:

• High school diploma or general education degree (GED)
• Bachelor’s degree preferred.
• Normally requires two to three years of experience in a new development-related position.

Work Environment:
The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Ability to sit, stand, and operate business equipment. 
• Frequent use of telephone.
• Ability to drive for business purposes.
• Willing to travel periodically to client sites, industry events, and networking opportunities.
• Typical office environment with low-level noise exposure.

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look on what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to [email protected] for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the on-line application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background Check.