IT Service Desk Level 1 - on-prem presso Premier America Credit Union

Description

Job Title:   IT Service Desk Level 1 

At Premier America Credit Union, our Core Purpose is to serve our members by making it easier to meet today’s needs and reach tomorrow’s dreams. Talented team members succeed in our organization by demonstrating a commitment to our shared values of accountability, friendliness and respect, a passion for delivering great service, giving back to our communities, and pursuing personal growth. Come grow with us and be part of growth and the Premier America family!

What You Will Do: 

• Provide technical support to personal computer users and system network support by analyzing and resolving problems supplying information concerning system use, performing server and PC installation and maintenance functions and coordinating solutions with staff and vendors. 
• Responsible for performing network administrative duties including setting up new users, assisting users with network access and resolving connection problems. 
• Monitor network and systems to ensure network and systems availability to all system users and perform necessary maintenance to support network and systems availability and stability. 
• Notify supervisor of significant problems and recurring errors in operating systems.

Requirements

What We Are Looking For:  

• Required minimum of four (4) years of experience in the operation or maintenance of Computer /Networking Technology or equivalent. 
• Experience with managing VMWare, Microsoft Windows Server, Microsoft Exchange, Microsoft Internet, Information Server and other related infrastructure systems.
• A high school diploma or equivalent required.  
• Certification in all required technical programs or equivalent work experience. 
• Thorough knowledge of modern OS architecture concepts and communications protocols. 
• Expert knowledge of computer hardware and software and its related infrastructure components and/or operating environment identified in the assignment requirements. 
• Able to use PC, telephone, and basic office machines.
• Initiative and problem-solving abilities. 
• Responsibility for individual project management. 
• Solid communication skills.
• Able to meet deadlines. 

Equal Opportunity Employer – Veterans / Disabled

Drug-free Workplace

Pay Grade Info:

To provide greater transparency to candidates, we share base pay ranges for all our job postings regardless of State.  We set standard pay ranges for all roles based on function and level of expertise, benchmarked against similar stage growth companies.  Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below.

The base pay range for this position is: $27/hour – $34/hour

Perks Important to You:

Our Team Members enjoy the following rewards and benefits:

· Competitive pay

· Subsidized health care including medical, dental and vision

· FSA and HSA

· Company-Paid Life and A&D insurance

· Discounts on loans (must be a member)

· Paid Vacation, Holiday, and Sick time

· 401k Retirement Saving Plan with a 6% safe harbor employer match

· Educational Assistance Program and more!

About Us:

Founded in 1957, Premier America is one of the nation’s largest credit unions, with over 100,000 members and more than $3 billion in assets. But more importantly, we are ever mindful of one crucial fact: we exist to serve the needs of all members - the owners of Premier America. With a large retail branch network, access to over 30,000+ surcharge-free ATMs; and the Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas.

Credit unions, such as Premier America, have a rich history evolving from the idea that people working together can create better financial solutions, especially when as owners, members have a vested interest in their collective success. Whether offering higher savings rates and affordable mortgage options, loans for unexpected emergencies or financial counseling during difficult times, credit unions have always made a meaningful difference in the lives of members.