Centralized Membership Advisor presso Gold's Gym (RSG Group)

As a Central Membership Advisor at Gold’s Gym, you will be an essential part of our Team. This position is responsible for creating the best possible Gold’s Gym experience for all prospective members and, class, and service inquiries. The key focus of this position is to establish rapport with a prospective member to convert the inquiry into a gym appointment or sale. You will be reporting directly to the Sr. Lead Central Membership Advisor.

· Independently respond to all internet leads through telephone, email and text communication per the operating frequency established for consistent execution.

· Maintain prospective member correspondence through an established cadence to provide proper experience for both potential members and club operations.

· Partner with upper management to assess, design and implement strategies for enhanced execution of new member sales through expansion of internet lead programming.

· Ensure gyms have adequate support through follow-up communication regarding all sales leads, appointments, and transitioning from CMA to club.

· Work monthly lists for members whose PIF memberships which are expiring and try to get the member to rejoin.

· Assist in selling memberships from the incoming web leads.

· Identify, develop and execute in conjunction with Gold’s Gym’s Mission and Vision

· Any other projects as asked.