C-Store Clerk presso Star Casino

DUTIES & RESPONSIBILITIES

Provides exceptional, STAR Service to ensure overall guest satisfaction.

• Performs the steps of STAR Service, which include:
  • Smile and Greet
  • Take Care of Needs
  • Anticipate, Ask and Act
  • Remember to Thank and Close
• Performs the position-specific STAR service expectations, as outlined by the department.

Provide prompt and courteous service to guests and assuring their visit in our store is a pleasant one, and to retain them as a regular guest.

• Greet customers with a smile, be friendly, and offer prompt service.
• Knowledgeable about the products and services we provide.
• Answers a variety of customer complaints and grievances in a professional manner.
• Practice the suggestive sell.
• Shows genuine concern when unable to fulfill customer’s needs.
• Offer alternatives or route them to an area where their needs can be met.

Operates computer till system in a proficient manner to ensure accuracy in billing and cash handling.

• Ensures the correct item and cost is entered into till system to keep inventory accurate.
• Follows till procedures and cash handling procedures to assure accuracy in sales receipts.
• Ensures that impressed bank is accurate.
• Accountable for daily sales proceeds and deposit.
• Accountable for daily sales receipts and till tapes to be sent to auditor.
• Maintains cigarette and lottery count.
• Prepares items for deli as necessary.
• Adhere to all tribal, city, county, state, and federal alcohol and tobacco regulations.

Responsible for the cleanliness and orderly appearance of the entire store.

• Keeps till area and entire display area neat and orderly.
• Responsible for cleaning, sweep and mop floors, dusting, stocking shelves, rotating merchandise and checking inventory levels.
• Inspects merchandise to assure it is bar coded and priced correctly. Reports any discrepancy to management.

To provide a positive attitude in preparing food orders while maintaining a clean and sanitary work environment as set by food safety codes. This will ensure the highest level of guest service.

• Organizing area for daily operation by keeping all work stations clean to ensure sanitation standards are being met and ensure all product is stocked in dry storage, refrigeration storage and freezer storage.
• Prepare food orders by the set recipes provided and complete orders in a timely manner for guest satisfaction.
• Follow portion control per set guides.
• Deli Equipment – to ensure proper functioning of equipment utilize the Equipment temp form to log equipment temperatures daily.
• Keep track of waste and food spoilage by utilizing the Waste log form.
• Cross contamination.