GSD Part-Time Global Support Generalist (Admin Assistant) presso CHC
CHC · Riverton, Stati Uniti d'America · Hybrid
- Junior
- Ufficio in Riverton
The Global Services Department is a service organization dedicated to supporting leaders, members, and the workforce. The Global Support Generalist in this position takes on the roles and responsibilities of an Administrative Assistant. The incumbent is responsible for promoting customer satisfaction by maintaining positive customer relations and coordinating a wide variety of functions as they relate to global support and request fulfillment. The person in this role will build trust by understanding the unique global needs of our customers and resolve those needs effectively and efficiently. The Generalist is expected to respond to customer inquiries in an accurate and timely manner using all forms of communication including phone, email, and electronic messages. The Generalist records all appropriate information in the proper Church operated system. This role handles basic to moderate issues and problems while referring more complex issues to higher-level staff.
In addition, the purpose of this role is to assist in the work of salvation and exaltation by providing individual contributor, intermediate level administrative support to one or more leader and/or one or more functional team or work group.
Employees at this level work under general supervision and handle moderately complex issues and problems that require solid administrative support working knowledge.
This is a part-time position (25/hours weekly). Under current hybrid working arrangements, the person in this position is required to work in our Riverton office three times a week or more depending on business needs. Working arrangements subject to ongoing approval process. Shift hours may be between 7:00 am - 5:00 pm dependent upon business needs, projects, events, and etc.
Learn more about the GSD HERE!
Responsibilities
- Acts as the first point of contact for all customer phone calls and emails, and provide prompt resolution and troubleshooting for the customer
- Provide front desk support
- Delivers exceptional customer service to both external and internal customers
- Clarifies customer requirements; probes for understanding, provides resolution to the customer
- Facilitates the timely and complete resolution of current and potential customer issues and inquiries
- Acts as the point person on all order processing and requests
- Initiates account credits, returns, and general customer maintenance
- Outbound customer contact as inquiries and projects require
Qualifications
- Requires a high school diploma or equivalent, 0 to 2 years of related experience preferred
- Strong candidates will have 2 years of administrative or related experience
- Quick to respond to requests and completely dependable on follow-through
- Demonstrated ability to handle sensitive, confidential information
- Superior oral and written communication skills
- Performs work under general supervision
- Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues
- Handles basic to intermediate issues and problems, and refers more complex issues to Administrative Assistant 2 or Executive Assistant
